Compute Administrator

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

• →Responsible for project setup / contribution throughout the life of the projects. Work closely with all departments and vendor(s) to ensure project details are current and up to date (e.g., project details, status, dates, etc.) to ensure data integrity is maintained and CLT’s large portfolio of projects is accurately tracked and well-managed. 
• →Install, configure, and maintain VMWare vSphere / ESXI, Nutanix, HPE VME 
• →Install, configure, and maintain physical server / storage infrastructure 
• →Monitor system performance and resource utilization, as well as responding to alerts 
• →Provide technical analysis and/or assistance in troubleshooting issues 
• →Apply patches, updates, and firmware updates to server / storage systems. 
• →Design, initiate, and drive server / storage strategies, architecture discussions, preventative maintenance plans, and technical analysis 
• →Work with vendors to ensure optimal setup and configuration of server / storage environments and that appropriate support expectations are in place 
• →Create and maintain server / storage-related operational policies and procedures 
• →Comply with the approved standards, policies, and procedures within the culture of compliance that has been established 
• →Design, consult, and provide documentation, diagrams, and informational tables associated with various server, storage, and other environments 
• →Design and implement both physical and logical network implementations between compute resources and endpoints 
• →Design, implement, and support multiple Redundant functionalities in a complex environment including High-Availability and Disaster-Recovery to ensure as close to 24/7 operation as possible. 
• →Troubleshoot, and design network security implementations to ensure compute resources are given minimum levels of access needed 
• →Assure proper access and permission assignments are granted to all user roles to ensure appropriate levels of security are maintained. 
• →Assists both CLT and City of Charlotte I&T leadership with quality of data and project management reporting capabilities. 

Knowledge of: 

• Administrative and clerical procedures, methods, and computer equipment 
• Basic PC based software applications, business software, and financial systems 
• A vast and wide array of technologies and how they can interact and collaborate between one another 
• Airport, Airline, Aviation operations and industry 

Skill in: 

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships at all levels of management 
• Strong verbal and written communication skills 
• Handling multiple tasks in potentially high-stress environments 
• Providing excellent customer service 
• Organization and time management 
• Collaboration and teamwork 
• Strong Troubleshooting and problem-solving techniques 

Ability to: 

• Meet schedules and deadlines of the work 
• Understand and carry out oral and written directions 
• Accurately organize and maintain paper documents and electronic files 
• Maintain the confidentiality of information and professional boundaries 
• Communicate clearly and concisely in written and verbal communication 
• Collaborate with other teams 
• Conduct research, prepare accurate records and reports. 

High school diploma or equivalent and 7 years relevant experience

OR

Associates degree and 5 years relevant experience

OR

Bachelor's degree and 3 years relevant experience

• At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Information Technology, Computer Science, or a related field-  
• Three (3) to Five (5) years prior experience with information systems administration/management with focuses on many or all the following 
• VMWare VSphere/Nutanix/HPE VME/ProxMox 
• Hosted Cloud (Amazon AWS, Microsoft Azure, Google Cloud Platform) 
• Active Directory/Group Policy 
• Windows Server OS Administration 
• Linux Administration (Preferable Red Hat, Ubuntu, or Oracle) 
• Azure/Office 365 
• Firewall Devices (Preferably Palo Alto or Fortigate) 
• Storage Area Network (SAN) or other Storage Technologies 
• Networked device Management 
• Network switch management 
• Airport/Airline operations 
• PCI and CIS Security standards for Servers 

Preferred Licenses or Certifications: 

• One of Comptia A+/Network+/Security+ 
• Amazon AWS or Microsoft Azure Fundamentals 
• VMWare Cloud Foundation 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 25 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. This position also requires the occasional operation of a motor vehicle. 

ADA and Other Requirements:

Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.   

Physical Requirements: 

• Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time 
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks 
• Adequate vision, hearing, and speech required 

Sensory Requirements: 

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data 
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain 
• Comprehensive of written information in work related documents 
• Ability to hear, understand and distinguish speech 

General Information: 

• Primarily works office hours Monday through Friday; however, subject to working at other times for certain projects, special events and meetings, overtime, weekends and emergency calls back to work as needed to keep systems operational. 
• Valid Driver’s License and the ability to qualify for City driving permit. This position will be required to drive on the Airport campus to perform job responsibilities.
• Federal background check is required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
• The salary range for this position is $103,203 - $114,670 annually.

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.