Assistant Manager - 227 Bay (Bilingual in Cantonese)

Property Management:

• →Assist the Property Manager with the overall operation of the building
• →Use Yardi to print reports and enter re-certification information
• →Create and maintain tenant files, applicant waiting list, and transfer list
• →Assist with paperwork for housing application and rent collection process
• →Assist with bank deposits
• →Assist with processing applications, move-ins, move-outs, and certifications
• →Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports
• →Responsible for managing the building when the Property Manager is off-site

Tenant Relations

• →Educate residents about and enforce compliance with regulations, lease provisions, and house rules
• →Address tenant requests/disputes and respond to building emergencies
• →Assist tenants and perform other duties as required for successful operation of building
• →Support Property Manager as needed
• →Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator

Office Management

• →Process applications, photocopying, faxing, and filing
• →Process invoices and send to Property Supervisor for approval
• →Process daily mail and screen incoming phone calls
• →Order office supplies, fill out maintenance work orders, and distribute memos and notices
• →Maintain orderliness of front entrance, lobby, and adjoining rooms/areas

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Ability to adjust to changing situations and work under pressure
• Excellent interpersonal and organizational skills
• Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software

Education and Experience (Minimum Qualifications)

• High school Diploma or GED equivalent
• Two (2) year prior experience in residential property management
• Detail-oriented with experience processing paperwork
• Bilingual in Cantonese / Mandarin
• Sensitivity to issues facing low-income, disabled, and elderly populations

• Familiarity/prior experience with low-income/affordable residential property management
• Prior experience YARDI Voyager
• Experience in Affordable Housing
• Prior experience with Recertification and vacancy processing