Client Solutions Manager

Chronograph was founded to bring next-generation technology to private capital markets. Through our suite of cloud-based analytics and data management solutions, we help many of the world’s largest and most sophisticated venture capital, private equity, and credit funds understand their investment performance in unprecedented detail, with over 258,000 private companies and 15,000 private capital funds monitored via our solution suite. 

At Chronograph, we get to go “behind the scenes” and work directly with investors who are driving some of the most impactful changes across high growth start-ups, global infrastructure and renewable energy, growth equity, and all other private capital strategies. The firm is backed by The Carlyle Group, Nasdaq Inc., and Summit Partners, and has seen continuous rapid growth since its founding in 2016.

Bring your expertise to a highly collaborative, creative, and innovative team with a market-leading technology product suite. We are seeking a highly motivated Manager to join our Client Solutions team in San Francisco to help oversee customer success, product implementations, relationship management, and strategic undertakings as our international client base continues to rapidly grow. 

You will work closely with key stakeholders to support client adoption, best practices, and overall use case health with a focus on a comprehensive and cohesive approach to the client experience. This position will report to the  GP Client Solutions Team Lead, with engagement across the organization while you help scale Chronograph’s West Coast client solutions division. 

This is an exceptional opportunity for a driven, detail-oriented top performer to become directly engaged with several of the world’s most sophisticated private equity investors and produce immediate impact within a globally-focused financial technology firm. 

Even if you do not meet all criteria, we would still encourage you to apply! Chronograph offers an entrepreneurial environment where you will be able to proactively identify opportunities to develop and strengthen our Client Solutions function. 

• Act as a product expert and as the primary configuration manager for our West Coast clients
• Design & implement Client Success processes and initiatives
• Collaborate with clients on strategic initiatives and optimization of their data strategy
• Continue to develop recommended best-practices and work with team to deliver supporting materials to diverse constituent user base
• Coordinate resources across Chronograph (Client Development, Marketing, Data Operations, Product) to ensure timely completion of client deliverables and alignment around client development initiatives
• Develop and monitor client expectations  
• Support Chronograph project management resources and personnel 
• Produce flawless client deliverables to facilitate communication around complex project requirements
• Uphold Chronograph brand standards & values in every client interaction
• Proactively identify account growth opportunities
• Strategize with senior leadership to identify client business cases 

• Bachelor’s degree with two (2) to four (4) years’ experience in professional services environment, ideally consulting, investment banking, private capital investor relations/business development, technology client success, sales engineering, or similar
• Demonstrated excellence producing time-sensitive deliverables for sophisticated and exacting client base
• Superb (written and verbal) communication skills
• Willingness to travel occasionally
• Entrepreneurial mindset and attitude. Your contributions will make a significant impact on our operations as we expand our footprint
• Ability to quickly adapt to a high-performance environment
• Flexibility and mindset open to performing a variety of tasks
• Proactive individual with leadership potential
• Expert in Microsoft Office Suite: PowerPoint and Excel