Cimgroup1mo ago

Lease Administrator

Los AngelesFull Timemid

OtherLease Administrator

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Quick Summary

Overview

ABOUT CIM GROUP: CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets,

Technical Tools

OtherLease Administrator

ABOUT CIM GROUP:

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 900+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Multi-Family Leasing Administrator will be responsible for managing, building and optimizing the leasing relationship management (CRM) system to enhance leasing operations and improve resident satisfaction. This role involves leveraging CRM tools to streamline leasing processes, track leads, and ensure effective communication with prospective and current residents.

Provide guidance and coaching to leasing team to ensure tenant and resident experience is consistent across the portfolio.

Develop and implement leasing strategies to improve lead generation, conversion rates, and resident retention. Strategies should address both the front-facing interaction with current and prospective tenants as well as optimizing the CRM system.

Manage and maintain the CRM system to support leasing activities and resident interactions.

Actively monitor and respond to incoming leads with the goal of maximizing lead to tour ratios for on-stie teams.

Schedule tours for on-site leasing teams.

Monitor and analyze CRM data to identify trends, opportunities, and areas for improvement.

Collaborate with marketing and property management teams to create targeted campaigns and promotions.

Ensure accurate and timely entry of all leasing and resident information into the CRM system.

Prepare and present regular reports on CRM performance and leasing metrics to senior management.

Stay updated on industry trends and advancements in CRM technology to continuously enhance leasing operations.

Bachelor's degree preferred.

Minimum 3 years of experience in real estate leasing, property management, or a related field.

Excellent negotiation and communication skills, with the ability to interact professionally with tenants, brokers, and internal stakeholders.

Proficiency in CRM software and tools, with strong analytical and data management skills.