Manager Field Services

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

• Lead, manage, and support a team of Theater Systems Technicians (TST) and other Field Services personnel across the United States.
• Recruit, hire, develop, coach, evaluate, and retain talent.
• Oversee staffing strategies, succession planning, training effectiveness, and performance management.
• Partner with Theatre General Managers and Operations leadership to align Theater Systems priorities with business and guest‑experience goals.

• Ensure consistent execution of SaMS standards across all assigned theatres.
• Conduct site visits, audits, and evaluations; provide feedback to Theater Systems Technicians, theatre management, and field leadership.
• Identify quality gaps and drive corrective action plans.
• Ensure compliance with safety, health, and regulatory standards.
• Serve as a subject‑matter expert and escalation resource for complex Theater System challenges.

• Ensure SaMS and Central Digital assets are properly maintained and performing to company standards.
• Oversee installation and commissioning of Theater Systems equipment.
• Support vendor warranty compliance and 3rd Party services organizations to coordinate system repairs, upgrades, and prioritization of maintenance tasks.
• Maintain inventory accountability for deployed equipment and spare pool assets to ensure readiness, lifecycle tracking, and timely replenishment.
• Drive reliability through preventive maintenance programs and equipment audits.

• Manage Field Services budget, including travel, maintenance, capital needs, expense controls, and forecasting.
• Review, monitor, and approve expenditures and payroll for TST team.
• Contribute to long‑range planning by evaluating dept needs and supporting enterprise initiatives.
• Lead Theater Systems‑related projects and system enhancements, coordinating timelines, resources, and vendor partners.

• Complete reporting for site visits, new openings, remodels, special projects, and performance metrics.
• Maintain strong communication with theatres, field leadership, and corporate partners to ensure alignment and transparency.
• Promote a safe, engaging, and collaborative work environment across all assigned locations.

• High school diploma or equivalent required; college or higher education preferred.
• Minimum 2 years of experience as a TST, General Manager, or equivalent role.
• Minimum 3 years of people-leadership experience demonstrated, including coaching, development, and performance management.
• Experience managing teams across multiple locations preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Solid knowledge of POS and other SaMS along with a understanding of Digital technology; TMS servers, Network switches.