Account Director I

This role is responsible for owning and growing a portfolio of Commercial accounts by driving expansion ARR and durable NRR outcomes. This role leads structured expansion and renewal strategies across moderate-complexity accounts, delivering predictable revenue growth through disciplined account planning, multi-product adoption, and value-based commercial execution.

• →Own and deliver expansion ARR quota and renewal performance within assigned Commercial accounts.
• →Develop and execute structured account plans focused on multi-product adoption and wallet-share growth.
• →Lead complex discovery and expansion conversations across multi-stakeholder buying groups.
• →Drive disciplined renewal strategy, negotiation, and retention execution.
• →Manage larger deal sizes and moderate sales cycle complexity.
• →Maintain accurate revenue forecasting and pipeline inspection discipline.
• →Partner cross-functionally with CX, Product, and Solutions to ensure alignment on expansion strategy.
• →Identify commercial risk signals and proactively mitigate renewal exposure.
• →Ensure clean commercial handoffs where role transitions are required.
• →Perform other duties and responsibilities as required to support business needs.

• 3-5 years of experience in a related role. Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
• Experience managing Commercial account portfolios with ARR responsibility.
• Demonstrated ability to drive expansion and renewal growth in multi-stakeholder environments.
• Strong negotiation and commercial strategy capability.
• Experience with structured sales methodologies.

The OTE range for this role is $80,000 - $115,000 and will vary based on a wide range of factors including location, experience, qualifications and team.