Cision13h ago

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Manager, IT Operations

IndiaRemotemid

OtherIt Operations

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Quick Summary

Key Responsibilities

Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms. Oversee and help coordinate 24x7x365 operational support coverage,

Requirements Summary

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent professional experience.

Technical Tools

OtherIt Operations

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Responsibilities

~2 min read

→Lead, mentor, and develop a team of engineers and administrators responsible for enterprise productivity and collaboration platforms.
→Oversee and help coordinate 24x7x365 operational support coverage, including on-call rotations, escalation management, and incident response processes.
→Act as a senior technical escalation point for complex incidents, outages, integrations, and platform-related issues.
→Evaluate emerging technologies, AI capabilities, automation opportunities, and collaboration tooling enhancements.
→Serve as a thought leader for modern workplace technologies and employee productivity solutions.
→Manage day-to-day operations, administration, governance, and lifecycle management of:
o Microsoft 365 / Office 365
o SharePoint Online
o Microsoft Teams
o Power Platform (Power Apps, Power Automate, Copilot Studio)
o Voice/Telephony Services (Teams, Zoom, On-prem)
o Slack
o Five9
o Google Workspace (limited scope)
o Enterprise application integrations and connected services
→Drive operational excellence through ITSM and ITIL-aligned processes including Incident, Problem, Change, Request, Knowledge, and Major Incident Management.
→Manage operational backlogs, enhancement requests, platform projects, and service improvement initiatives using Jira.
→Own operational service health, uptime, support models, SLAs, and continuous service improvement initiatives.
→Develop and manage team on-call schedules and participate in after-hours support and escalation activities as needed.
→Establish operational standards, monitoring, alerting, documentation, and support procedures.
→Partner with Security, Infrastructure, Networking, IAM, Compliance, Legal, and business stakeholders to ensure secure and compliant platform operations.
→Drive platform governance, licensing optimization, automation, and adoption strategies.
→Lead vendor relationships, escalations, and strategic roadmap discussions.
→Oversee platform integrations, API connectivity, authentication models, and enterprise application interoperability.
→Support organizational initiatives involving migrations, consolidations, acquisitions, and platform modernization efforts.
→Develop operational metrics, KPIs, dashboards, and executive-level reporting.
→Manage incident response coordination and participate in major incident management activities.
→Ensure documentation, knowledge management, and operational runbooks are maintained and continuously improved.
→Assist with budgeting, forecasting, licensing, and capacity planning activities.

Requirements

~2 min read

Bachelor’s degree in information technology, Computer Science, or related field, or equivalent professional experience.
7+ years of progressive IT experience with enterprise collaboration and productivity platforms.
3+ years of direct people management experience leading technical teams.
Strong technical expertise administering and supporting Microsoft 365 technologies.
Experience supporting enterprise collaboration platforms such as Microsoft Teams, SharePoint Online, Slack, and Five9.
Experience managing 24x7x365 technical operations 24x7x365 in a global enterprise environment.
Experience leading platform migrations, consolidations, or digital transformation initiatives.
Experience serving as a senior escalation point for high-severity incidents and operational issues.
Experience with Power Platform governance and administration.
Experience with Copilot, AI-powered productivity platforms, or automation technologies.
Strong understanding of SaaS operations, governance, integrations, and lifecycle management.
Experience with API-based integrations and enterprise application connectivity.
Strong organizational, communication, and stakeholder management skills.
Ability to balance strategic planning with hands-on operational leadership.
Willingness to participate in on-call rotations and after-hours escalations.
Understanding of ITSM operations – incident and request management.

Experience with identity, authentication, and access management concepts including SSO, SAML, OIDC, and SCIM.
Experience with enterprise contact center platforms such as Five9.
ITIL Foundation or advanced ITIL certifications.
Knowledge of compliance, security, and data governance requirements for SaaS platforms.
Microsoft certifications related to Microsoft 365, Teams, SharePoint, Security, or Power Platform.
Strong understanding of ITSM and ITIL operational frameworks and service delivery processes.

Microsoft Ecosystem Administration
Microsoft 365 / Office 365
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Power Platform
PowerShell automation and scripting
Microsoft Entra ID / Azure AD

Slack
Five9
Google Workspace

API and Webhooks Integrations
SAML / OIDC / SCIM
Workflow automation
SaaS Platform Integrations
PowerShell

Vendor Management
Team Leadership and Coaching
Service Delivery Management
Governance and Compliance
Project and Program Coordination
Continuous Improvement Methodologies

Strategic thinker with strong operational execution capabilities
Ability to lead through ambiguity and organizational change
Strong customer service and employee experience mindset
Collaborative leadership style with strong cross-functional partnership skills
Ability to communicate effectively with both executive leadership and technical teams
Continuous improvement and innovation mindset
Strong analytical and problem-solving capabilities

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com

Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.

Location & Eligibility

Where is the job

India

Remote within one country

Who can apply

Listing Details

Posted: June 27, 2026
First seen: June 27, 2026
Last seen: June 27, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 76%
Scored at: June 27, 2026

Signal breakdown

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Cision

greenhouse

Cision Ltd. is a public relations and earned media software company and services provider, offering solutions for media monitoring, content distribution, and communications analysis.

Employees

3k+

Founded

1867

Domain

Jobs

External application · ~5 min on Cision's site

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