Banking - Business Manager - Vice President

Vice President – BEU Team Lead Location: Mumbai, India | Level: Vice President | Type: Full-Time | Team: Business Expense Unit (BEU) About the Role We're seeking a Vice President to join our Business Expense Unit team. Leads global business T&E operations for banking professionals, ensuring policy compliance, cost optimization, and process efficiency. Develops and implements strategic expense management frameworks, drives cost-reduction initiatives, and strengthens internal audit controls. Leverages data analytics and ServiceNow reporting to monitor performance, identify trends, and support informed budget planning and decision-making. What You'll Do Team Leadership * Lead and inspire a team, fostering a culture of excellence and accountability * Define team goals, KPIs, and performance objectives aligned with business priorities * Conduct regular performance reviews and support career development of team members * Manage resource planning, workload distribution, and team capacity * Champion diversity and inclusion initiatives within the team * Provide guidance and support to local team members; handle senior-level escalations Stakeholder & Banker Relationship Management * Serve as the primary point of contact for senior Bankers, Sponsors, and Business Execution Leads (BELs) * Lead performance reviews with preferred partners and contribute to global strategic initiatives * Manage vendor partnerships and senior-level business relationships * Collaborate across Finance, Compliance, Procurement, and HR Strategic Leadership & Governance * Provide strategic and visionary leadership for the T&E program * Champion value creation, operational efficiency, governance, and control * Oversee performance analytics; ensure KPIs and SLAs are consistently met * Deliver actionable insights and management reporting to optimize travel spend * Lead process improvement and change management initiatives Expense Report Management: * Oversee the timely and compliant preparation and review of banker expense reports, ensuring strict adherence to Operating Expense Governance Policy (OEGP). * Develop and implement robust controls to identify and flag non-reimbursable expenses and policy violations. * Effectively manage escalations, disputes, and exceptions to ensure efficient reimbursement processes and mitigate financial risk. Expense Pre-Check & Quality Assurance: * Lead and optimize the pre-check process for all submitted expense reports, establishing it as a critical quality control layer. * Drive continuous improvement in first-time-right submission rates through targeted training programs for EAs and BELs on OEGP policy and Concur submission best practices. * Monitor and analyse pre-check metrics to identify trends and implement corrective actions. Corporate Card Program Oversight: * Direct the end-to-end corporate card reconciliation process, including the generation of comprehensive spend summaries and analysis. * Implement strategies to assist bankers in achieving timely card settlement, thereby reducing delinquency rates. * Establish rigorous monitoring mechanisms for card usage, promptly identifying and addressing anomalous transactions, and fostering strong relationships with banking partners. Procure-to-Pay (P2P) Operations (EMEA): * Manage and optimize the Procure-to-Pay (P2P) cycle, overseeing both PO and non-PO invoice processing specifically within the EMEA region. * Serve as the primary Business Area Owner (BAO) for new vendor onboarding initiatives, ensuring compliance and efficiency. * Establish proactive measures for timely invoice settlement, including the diligent management of aging reports and strategic escalation of overdue items. What You'll Bring Required: * 10+ years of experience in travel program management or expense management, with proven leadership in corporate travel roles * Demonstrated success in leading teams, driving change, and championing diversity and inclusion * Expertise in managing senior-level business relationships and complex vendor partnerships * Exceptional communication and presentation skills * Proficiency in Microsoft applications, SAP Concur, and leading travel management systems * Strong analytical, organizational, and leadership capabilities * Ability to work independently, manage multiple projects, and collaborate across time zones * In-depth knowledge of travel technology, policy development, and emerging industry trends * Innovative and strategic thinker with a passion for continuous improvement \------------------------------------------------------ ## Job Family Group: Business Strategy, Management & Administration \------------------------------------------------------ ## Job Family: Business Execution & Administration \------------------------------------------------------ ## Time Type: Full time \------------------------------------------------------ ## Most Relevant Skills Please see the requirements listed above. \------------------------------------------------------ ## Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. \------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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