Medical Office Front Desk

At Capital Area Pediatrics, we have proudly cared for generations of Northern Virginia families by providing accessible, comprehensive pediatric care in a welcoming and supportive environment. With multiple locations throughout the region, our team is committed to delivering exceptional care and an outstanding patient experience at every visit.

We are currently seeking a Patient Services Representative to join our Herndon office. This position plays a vital role in creating a positive experience for our patients and families by serving as the first point of contact and providing administrative support that keeps our practice running smoothly.

Monday–Friday, 8:15 AM – 5:00 PM

New Hire Orientation Requirement:
All new employees are required to attend New Hire Orientation during their first week of employment. Orientation is held Monday–Friday from 9:00 AM – 4:30 PM and attendance is mandatory.

As a Patient Services Representative, you will help ensure every family receives excellent service from the moment they contact our office.

Key responsibilities include:

• →Greet patients, families, and visitors and serve as the first point of contact for the practice.
• →Schedule appointments and manage patient intake using our electronic medical record system (Athena).
• →Receive and respond to inbound phone calls, emails, and text communications from patients and families.
• →Collect copays, account payments, and payments for supplies while accurately posting transactions to patient accounts.
• →Maintain patient records and ensure adherence to established scheduling, registration, and recordkeeping procedures.
• →Partner with clinical staff to coordinate patient care and support efficient office operations.
• →Conduct outreach to patients and families regarding preventive care, well visits, immunizations, and chronic care management needs.
• →Support overall office operations through administrative and other duties as assigned.

Successful candidates will demonstrate:

• Excellent customer service and interpersonal skills.
• Active listening skills and a solutions-oriented approach to patient interactions.
• Strong verbal and written communication abilities.
• Professional phone etiquette and confidence communicating with diverse populations.
• Ability to learn new technology and adapt to changing business needs.
• Strong attention to detail, organization, and problem-solving skills.
• Ability to maintain confidentiality and comply with HIPAA requirements.
• Dependability, initiative, and a team-oriented mindset.

• Minimum of one (1) year of front desk, patient services, medical office, or healthcare administrative experience required.
• Experience with electronic medical records (EMR); Athena experience preferred.
• High school diploma or equivalent required.
• Proficiency with Microsoft Office and general computer applications.

Capital Area Pediatrics is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, pregnancy, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Capital Area Pediatrics does not accept unsolicited resumes from search firms or staffing agencies. Any unsolicited resumes submitted will become the property of the Company, and no placement fees will be paid