Circuit Procurement & Cost Management Specialist

Full Timemid

OtherProcurement

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Quick Summary

Key Responsibilities

The Circuit Procurement & Cost Management Specialist is responsible for ordering, tracking, and managing access circuits while ensuring cost accuracy and alignment from quote through billing.

Requirements Summary

Bachelor’s or University degree in related field of study or an equivalent related years of work experience required 3+ years of demonstrated experience in telecom, networking, or connectivity services (SD-WAN, DIA, MPLS, Ethernet) Strong…

Technical Tools

jirasalesforcenetworking

Responsibilities

~2 min read

→Own end-to-end circuit ordering process across on-net and off-net providers
→Validate order details against approved quotes (bandwidth, location, pricing, term)
→Submit and manage orders with carriers and aggregators
→Track order status, milestones, and delivery timelines
→Proactively identify and resolve order issues, delays, or rejections

→Act as the central point of coordination between Quote Desk, Delivery, and carriers
→Ensure clean handoff from Sales/Quote to Service Delivery
→Maintain accurate order records in systems (Salesforce, ServiceNow, carrier portals)
→Provide regular status updates to internal stakeholders

→Validate circuit pricing, NRC/MRC, and contract terms prior to order submission
→Ensure alignment between quoted pricing and carrier costs
→Identify cost discrepancies and work with vendors to resolve
→Support invoice validation and dispute processes where needed

→Ensure circuits progress cleanly from order to delivery to billing
→Confirm required delivery milestones are met (e.g., demarc ready, device reachable)
→Support timely billing activation by ensuring data accuracy and completeness
→Help reduce WIP backlog by maintaining clean order lifecycle tracking

→Interface with carriers for order placement, escalations, and updates
→Track carrier performance and responsiveness
→Escalate critical issues impacting customer delivery timelines
→Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
→Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
→Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
→Additional duties as assigned

Requirements

~1 min read

Bachelor’s or University degree in related field of study or an equivalent related years of work experience required
3+ years of demonstrated experience in telecom, networking, or connectivity services (SD-WAN, DIA, MPLS, Ethernet)
Strong understanding of circuit ordering processes and carrier workflows
Experience working with multiple carriers or aggregators
Ability to manage multiple orders and priorities in a fast-paced environment
Strong attention to detail, especially with pricing and contract terms
Excellent communication and coordination skills across teams
Must be able to work in assigned country without a visa sponsorship

Requirements

~1 min read

Experience with platforms such as Jira, Salesforce, ServiceNow, or Connectbase
Experience working with Telecommunications Expense Management (TEMS) systems.
Familiarity with telecom billing structures (MRC, NRC, term agreements)
Exposure to cost management, invoice validation, or vendor management
Understanding of NaaS or managed connectivity environments

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.