Deliverables Lead

The Deliverables Lead is responsible for leading and supporting the Deliverables team, ensuring mockup requests are assigned efficiently, completed accurately, and delivered on time to meet business expectations. This is a player-coach role that combines day-to-day leadership with hands-on execution, including template development, mockup production, quality control, and process improvement. The successful candidate will demonstrate strong leadership, technical expertise, operational discipline, and a commitment to maintaining high-quality standards while driving team efficiency and accountability.

• Lead, support, and coach the Deliverables team on a daily basis.

• Take ownership of team workload planning, prioritization, and resource allocation.

• Distribute incoming mockup requests effectively based on urgency, complexity, workload, and team capacity.

• Ensure deliverables are completed accurately, consistently, and within established turnaround times.

• Monitor quality standards and provide ongoing coaching and feedback to improve team performance.

• Act as the team's escalation point and final sign-off for complex, edge-case, or non-standard requests that fall outside day-to-day experience, providing the judgment call so work proceeds accurately and on time.

• Demonstrate proactive ownership by anticipating issues and leading by example — through accountability, sound decision-making, and consistent follow-through on commitments.

• Build, maintain, and optimize production-ready PSD templates based on Graphic Team specifications, ensuring they stay efficient, consistent, and easy for the team to use.

• Maintain expert knowledge of product-specific branding requirements, exceptions, and edge cases.

• Produce high-quality professional product mockups.

• Generate realistic AI-enhanced product and lifestyle imagery when appropriate.

• Consistently produce work with minimal revisions or QC issues.

• Balance quality and speed of execution to meet turnaround expectations.

• Partner with the Production and Graphics team to resolve non-standard branding requests and feasibility concerns.

• Identify process bottlenecks and drive initiatives that improve turnaround times, quality, scalability, and team performance.

• Investigate root causes behind reworks and revisions — distinguishing between request changes, incomplete handoffs, briefing or template gaps, and execution misses — and drive corresponding changes to templates, intake forms, or workflow to reduce recurring causes.

• Develop and maintain team standards, documentation, and best practices, including evolving intake SOPs and completeness standards as request patterns, methods, and team capacity change over time.

• Expert-level proficiency in Adobe Photoshop and Illustrator.

• Proven experience creating, optimizing, and managing PSD templates within a production environment.

• Advanced experience producing realistic product mockups.

• Strong knowledge of AI image generation tools and best practices.

• Excellent understanding of branding guidelines, artwork placement, composition, and visual presentation.

• Strong attention to detail and commitment to quality.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong analytical, problem-solving, leadership, and cross-functional collaboration skills.

• Demonstrated ability to take ownership and lead initiatives with minimal supervision.

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!