General Office Assistant

United States·CharlotteFull-timemid

OtherOffice Assistant

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Quick Summary

Overview

Flood Medics is Hiring a General Office Assistant! Location: Charlotte, NCWork Location: In-PersonSchedule: Monday - Friday 9am - 5pm (some Saturdays on rotation)Pay Rate: $18.00 - $24.

Technical Tools

OtherOffice Assistant

Responsibilities

~1 min read

→Answer incoming calls professionally, including emergency service requests.
→Gather information regarding water damage incidents and provide reassurance to customers.
→Follow up with customers via phone, email, and text regarding job status and scheduling.
→Serve as a primary point of contact for customers, insurance representatives, and vendors.

Coordinate mitigation crews, technicians, and restoration appointments.
Manage scheduling to ensure efficient response times and resource utilization.
Maintain job logs and scheduling records accurately.

Perform data entry, filing, scanning, and document management.
Prepare job packets and assist with office documentation.
Handle incoming and outgoing mail, emails, and correspondence.
Maintain office organization and support team members as needed.

Requirements

~1 min read

High School Diploma or GED.
Minimum 1–2 years of office, administrative, or customer service experience.
Excellent phone etiquette and verbal communication skills.
Strong customer service and problem-solving abilities.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office (Excel, Outlook).
General computer proficiency.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Ability to remain calm, empathetic, and professional during emergency situations.

Nice to Have

~1 min read

Experience in restoration, construction, HVAC, plumbing, or other service-based industries.
Experience with scheduling software or CRM systems.
Experience with collections activities and payment follow-up.
Familiarity with insurance-related documentation or inquiries.
Basic understanding of water damage mitigation or restoration processes.