General Manager - Apply for Future Openings!

As a General Manager, you will be fully responsible for leading and driving the daily operations of your location. You will drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story. You will oversee all hourly and salaried team members and will be responsible for all administrative and leadership functions to ensure a smooth operation.

• →Spend 25% of time on the floor in a customer-facing environment at the airport, 30% of time on administrative responsibilities and 45% partnering with key airport stakeholders & business partners
• →Build stakeholder relationships with TSA, airline and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary
• →Manage day-to-day operations of a team of Ambassadors and Managers that utilize CLEAR technology to perform duties related to airport security, customer service and sales
• →Business owner for the airport P&L and responsible for driving overall strategy to achieve KPIs & metrics
• →Hire, develop and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
• →Performance manage salaried and hourly team members by evaluating performance on an ongoing basis with the ability to have tough conversations
• →Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story
• →Manage labor to ensure highest utility, and oversight of payroll and scheduling

• At least 6 years of leadership experience in a high volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
• You are self-motivated, positive and possess a passion for fostering a great sense of teamwork
• Prior experience managing both salaried and hourly employees is a must
• You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team. 
• Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
• You are indefatigable in achieving your individual and team goals and want to grow and develop in your career.
• Experience reviewing and reporting on KPIs on a regular basis.
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
• Required to successfully complete a government background investigation

If you're interested in a General Manager role at CLEAR and are open to exploring opportunities in different U.S. cities, apply today to be considered for current or future roles. We’re excited to connect with leaders who want to grow with us, wherever that growth may take them.

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 33+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

• A Day in the Life at CLEAR
• How CLEAR works 
• Our Values 

CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.