Clovirtualfashion
Clovirtualfashion53mo ago
New

User Success Manager, CLO

IndiaIndia·BangaloreFull Timemid
OtherManager
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Quick Summary

Overview

We are looking for a visionary to join our Online team. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats,

Technical Tools
OtherManager
We are looking for a visionary to join our Online team. We are a small, tight knit team and the environment will be close to that of a start-up. We wear a lot of hats, brainstorm a lot of ideas and are filled with a passion for all things Fashion & 3D.
The Global Online team is responsible for CLO Online subscription business and operations. They plan, implement and control the efficient flow and develop services between CLO and all creators in the world. The Team units are located in Korea, USA, China, and Germany. 
  • Daily Operational work to serve CLO Online user community managing inquiries, support and the website
  • In depth analysis on user inquiries, support and user activities on clo3d.com website and CLO’s social media channels
  • Analyze service gaps and recommend effective measures to prevent mishandlings and claims
  • Review and improve service processes across the entire service chain to create  positive customer experience thereby enhancing the branding of CLO
  • Work with other teams to execute project workstreams as part of the wider company business
  • To lead customer experience improvements in user workflow, contents and website operations working with Web Developers
  • Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with Marketing Team
  • Communicate actively and work in tandem with the Global Online Team to have aligned goals and strategy.
  • 2+ years of work experience in business development, operations, customer service, or user research in the tech industry
  • Agile work ethic; comfortable with trials and errors
  • Critical thinking and creative strategizing
  • Open to working with colleagues from different places, time zones, backgrounds and cultures
  • Strong project planning and management skills
  • Strong written and verbal communications skills in English
  • Experience in Zendesk or other CRM systems
  • Fashion-related experience
  • Academic studies in Statistics, Business Administrations, Information Technology related majors
  • Knowledge and experience in 2D/3D CAD, B2C SaaS business
    • Please feel free to contact us via email (career@clo3d.com) if you need any further information.

    Location & Eligibility

    Where is the job
    Bangalore, India
    On-site at the office
    Who can apply
    IN

    Listing Details

    Posted
    April 25, 2022
    First seen
    June 12, 2026
    Last seen
    September 14, 2026

    Posting Health

    Days active
    0
    Repost count
    0
    Trust Level
    22%
    Scored at
    June 12, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Clovirtualfashion
    Clovirtualfashion
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    CLO3D, MarvelousDesigner, CLO-SET, Connect

    Domain
    clovirtualfashion.com
    Jobs
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    ClovirtualfashionUser Success Manager, CLO
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