Freelance Polish & German Customer Support Specialist - 100% remote

As a Customer Support Specialist, your day-to-day activities will include:

• →🗣️ Provide customer service via inbound calls and electronic communication, ensuring every interaction is helpful, friendly and professional
• →🧠 Identify customer needs, search for information, and offer clear guidance using available systems and resources to ensure customer satisfaction
• →🎯 Resolve customer inquiries and issues with professionalism and a solution-oriented approach.
• →💬  Handle customer inquiries through various channels – phone, email and potentially chat – with accuracy and empathy.
• →📊 Log and document interactions accurately in internal systems (CRM, support tools) to help maintain service quality and follow-up.

We’re seeking someone who:

• Is fluent in Polish and German with native-like pronunciation and communication skills – able to speak naturally and professionally in both languages.
• Has basic English skills to communicate with members from the team.
• 📍 Lives in Poland and is looking for a flexible remote position.
• 💡 Has a customer-focused mindset, excellent listening skills, and the ability to communicate solutions clearly and with empathy.
• 🧠 Is comfortable using several systems at once and learning quickly.
• 💬 Is customer-focused, empathetic, and communicative, with a positive attitude and a problem-solving mindset.
• 📈 Has previous experience in customer support or contact center roles.

• 🕐 Flexible working hours – Monday to Friday: 08:00 a.m. to 08:00 p.m. CET, Saturday: 08:00 a.m. to 04:00 p.m CET.
• 🤝 Integration into our supportive Expert Community of professionals.
• 💵 Reliable and on-time payments for your work.
• 📚 Comprehensive onboarding and ongoing training to help you succeed and grow your skills.
• 🌍 A remote, international work environment where your contributions are valued.
• 🏡This is fully remote, long-term home-office work with structured onboarding to set you up for success from day one.
• 📈 Opportunities for professional growth and career development.

Simply click "Apply now" and answer a few questions in our application form.

We will then invite you to a video interview or phone interview. If we both feel it’s a good fit, we’ll clarify contractual details, provide training on data protection, and welcome you to our community after the initial onboarding.