Director, McDonalds Global Account

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

 

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.  Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

Build and maintain a single, authoritative product and innovation roadmap for the global McDonald's account, providing clear visibility of upcoming technologies, features, and Coates-led initiatives across the business. The role aggregates intelligence from technology, innovation, and market teams to ensure the roadmap reflects both client needs and commercial opportunity — enabling markets to proactively plan adoption, supporting go-to-market readiness, and driving product visibility and alignment at a global account level.

•Aggregate inputs from McDonald's Tech, NAM Tech, IM Tech, McDonald's Innovation, Core Hardware, and Core Software to build and maintain a comprehensive, up-to-date McDonald's product roadmap.

•Maintain the roadmap as the single source of truth for all McDonald's-related product workstreams, ensuring accuracy, relevance, and accessibility for internal stakeholders.

•Represent McDonald's as a segment in Product, Technology & Lifecycle Governance (PTLG) forums, advocating for account priorities in product planning processes.

•Identify and explore new product opportunities for the McDonald's account based on market intelligence, client signals, and emerging technology trends.

•Partner with internal teams to assess new opportunities and incorporate validated items into the McDonald's product roadmap with appropriate prioritisation.

•Translate client strategy and product intelligence into actionable inputs that shape Coates innovation direction for the account.

•Work with the Senior Strategy Manager and market account teams to inform business development plans based on GTM timelines and product readiness status.

•Ensure the roadmap proactively supports growth plan objectives, flagging dependencies or readiness risks that could impact commercial or market expansion activities.

•Provide clear, timely product visibility to markets so they can proactively plan adoption, deployment preparation, and client engagement.

•Build and maintain effective working relationships with technology, product, and innovation stakeholders across the business to ensure roadmap inputs are current and comprehensive.

•Communicate roadmap status, changes, and dependencies clearly to the VP, Account Director, and Strategy Manager, ensuring cross-team alignment at all times.