Colibrigroup2mo ago

Customer Service Administrator

GlendaleFull Timemid

OtherService Administrator

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Quick Summary

Overview

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other,

Technical Tools

OtherService Administrator

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the company’s

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

The Customer Service Representative position is a support role for students and instructors, reporting to the Site Manager. The primary responsibility of this role is to create a point of contact for our internal and external teams, supporting the daily facility needs, identifying and solving procedural issues with the Site Manager, and creating raving fans of our customers and students by providing white glove customer service. Individuals in this role must be happy, patient, motivated, caring, and responsive to co-workers, students, and customers, and are responsible for being the face of the school and creating a positive environment.

Welcome all guests, check students in, and assist students with scheduling.

Answer all in-person student inquiries about classes and testing, as well as any questions about the site, state testing, and related topics, in a timely manner.

Respond to virtual student inquiries via chat support or phone support in a timely manner.

Perform accurate data entry of student information and maintain student and class records using a CRM system.

Assist the Site Manager with confirming class schedules with instructors, documenting attendance, conducting inventory counts, reconciling cash, collecting reporting data, and completing other daily operational duties as assigned.

Handle administrative tasks related to class preparedness and processing, including assisting instructors with preparing classroom materials and providing technology support as needed.

Support students with licensing applications.

Help maintain classrooms, testing rooms, and the overall facility in a neat, clean, well-stocked, and well-maintained condition.

Provide friendly service, support, and encouragement to students.

Participate in offsite special events such as expos and fairs.

Demonstrate schedule flexibility, including availability for some overtime, nights, and weekends.

Support and participate in student engagement activities that elevate brand awareness and reinforce Colibri values.

Complete other duties and special projects as assigned.

High school diploma or GED required; some college preferred.

Minimum 1–2 years of experience in customer-facing roles required.

Proficiency in Microsoft Office.

Basic experience using CRM software preferred.

Excellent customer service skills, including a pleasant demeanor and tactfulness.