Client Success Manager

Our client is part of a global leader in international trade and tax — operating across 200+ destinations and trusted by some of the world's most recognisable technology brands. They're looking for a commercially driven professional who wants to own something real. The Role This is not a passive account management role. As Client Success Manager, you'll own a portfolio of mid-market and enterprise technology clients and be directly responsible for growing revenue within that book of business. You'll identify upsell opportunities, re-engage dormant accounts, make strategic pricing decisions, and work directly with the Branch Manager and senior leadership. If you're energised by deals, relationships, and problem-solving at speed — this was built for you. What You'll Be Doing Revenue Growth & Upselling Identify and execute upsell opportunities within your client portfolio Introduce clients to new products and re-engage accounts that have gone dormant Strategic Client Relationships Build deep, trusted relationships with key decision-makers Make strategic decisions with and for your clients to help them win their own deals Commercial Pricing & Deal-Making Own pricing decisions on client rollouts and large projects Structure deals to maximise revenue while keeping clients competitive Issue Resolution & Oversight Act as the senior point of escalation for your clients Work alongside Account Managers and Compliance teams to resolve issues swiftly Requirements CA(SA), BCom, LLB, or equivalent professional degree (preferred) Strong academic record (matric certificate and university transcripts required) 2–3 years' experience in a commercial, client-facing, or professional environment Proven track record in sales, account management, or client success Commercial flair — you enjoy the process of closing and growing deals Sharp problem-solver who thinks on their feet Strong communicator with exceptional client presence High energy, entrepreneurial mindset, and a bias for action Highly organised with the ability to manage multiple priorities Why This Role? ✔ Real commercial ownership — your decisions have direct impact, not filtered through layers of process ✔ International travel & exposure — meet global clients in person and build relationships across markets ✔ World-class client exposure — global enterprise and mid-market technology brands across 180+ countries from day one