Data Center Operations Technician, COL5 (3rd Shift: Wed - Sat - 10:00pm - 8:00am)

We are seeking a detail-oriented, execution-focused Data Center Operations Technician to support customer requests and day-to-day operational activity within a 24x7 colocation environment. This role is the primary hands-on operational resource for remote hands services, structured cabling, interconnection support, physical-layer validation, alarm response, and operational monitoring within the data center.

This is a fast-moving, highly visible role that requires precision, professionalism, and strong judgment. You will support customer and carrier environments through cross-connect installs, cable testing, equipment checks, server reboots, visual inspections, documentation updates, and operational response activities. You will also monitor alarms, perform rounds and readings, help maintain clean and orderly technical spaces, and escalate issues appropriately while working within defined procedures and domain boundaries.

• Brings strong execution discipline and follows procedures carefully in live production environments
• Works with urgency while maintaining accuracy, documentation quality, and customer-impact awareness
• Understands physical-layer dependencies and knows when to act, when to verify, and when to escalate
• Maintains professionalism in customer-facing work and cross-functional coordination
• Supports operational readiness through reliability, flexibility, and attention to detail

• Customer requests and remote hands tasks are completed accurately, professionally, and on time
• Cross-connects, cabling, and physical-layer work are clean, well-documented, and reliable
• Environmental, equipment, and security-related issues are identified quickly and escalated with useful context
• Documentation remains current and supports provisioning, troubleshooting, capacity planning, and audits
• Technical spaces remain organized, safe, and ready to support ongoing operations
• The site has confidence in the technician’s execution, responsiveness, and operational judgment

• High school diploma or equivalent required; technical training or related certifications preferred
• 2+ years of experience in data center operations, structured cabling, telecom, IT support, or a related field preferred
• Experience working with copper and fiber cabling, patch panels, cross-connects, and cable testing tools
• Familiarity with remote hands services, ticketing systems, documentation practices, and customer support in a technical environment
• Basic understanding of data center layouts, physical network topology, and interconnection environments
• Ability to work shifts, including nights, weekends, holidays, and on-call rotations as needed
• Strong written and verbal communication skills, with the ability to document work clearly and escalate issues effectively