Information Technology Technician I

Information Technology Technician I: $25.00 - 30.39 per hour

Information Technology Technician II: $28.00 - 34.03 per hour

Information Technology Technician III: $31.00 - 37.68 per hour

Under the direct supervision of the Director of Information Technology (IT), the IT Technician support the corporate IT infrastructure functioning by upgrading and replacing hardware and software corporate solutions. The work will be performed in a healthcare delivery environment with staff at all departments and levels, from front-office to healthcare professionals. The work performed will be providing support for mission-critical IT resources in delivering healthcare. Expectations for this position are a high degree of professionalism, an excellent customer service attitude, and consideration for the dignity and privacy of all employees and patients.

It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances.

Tier I: Possess basic computer, system, and network troubleshooting skills. High School diploma or GED equivalent required AND at least one of the following must apply: (a) one year of computer operations experience in a large computer facility; (b) one year as an IT Technician Aide or its equivalent; (c) graduation from a recognized business school in information processing; or (d) successful completion of two years of college which included courses in information processing and/or computer science.

Tier II: Possess intermediate computer, system, and network troubleshooting skills. High School diploma or GED equivalent required AND at least one of the following must apply: (a) two years of computer operations experience in a large mainframe computer facility; or (b) one year in Tier I

Tier III: Possess advanced computer, system, and network troubleshooting skills. High School diploma or GED equivalent required AND at least one of the following must apply: (a) three years of computer operations experience in a large mainframe computer facility; or (b) one year in Tier II

Excellent written and verbal communication skills. Strong presentation skills and ability to speak effectively before groups employees of organization. Ability to speak confidently and articulate thoughts clearly and logically when training. Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions while exercising discretion and independent judgment. Ability to diagnoses and resolve end-user support issues as well as basic infrastructure problems. Determine additional resources required to complete a task or resolve a support issue. And exercise good judgment in escalating support issues in order to maintain a high level of customer service.

Extremely proficient with word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Workspace skills required. Refer to Education/Experience section above.

Possession of current, valid, unrestricted California Driver's License (Class C) required. Technology certifications are a plus (i.e. Comp/TIA A+) but not required. Additional certifications may be required due to business necessity.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk for extended periods of time. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 50 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office and clinic setting with computers, phones, and printers). Must be able to work in a fast-paced environment. Must be willing to work in a clinical environment to provide onsite support to employees.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.