Cloud Support Engineer – Backup & Disaster Recovery

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

We are seeking a highly motivated Cloud Support Engineer (Technical Support Specialist – Tier 2) to join our team. The ideal candidate has strong expertise in cloud platforms, backups, and disaster recovery methodologies, and thrives in a fast-paced environment solving complex technical issues. 

This individual will serve as a subject matter expert for the Clumio platform and its data protection offerings across multi-cloud environments (AWS, GCP, Azure), with a solid understanding of computing, security, storage, and database concepts. 

You will work closely with Premier and Enterprise customers to help them adopt and optimize the platform, while collaborating with cross-functional teams to drive issue resolution and product improvements.  

• →Respond to Customer requests via phone, chat, and ticketing systems in a fast-paced support environment. 
• →Build strong relationships with Premier and Enterprise customers, gaining deep knowledge of their environments. 
• →Troubleshoot and reproduce complex issues, collaborating with engineering and product teams to drive resolution to closure with strong ownership. 
• →Participate in routine health check meetings with Enterprise customers. 
• →Develop and maintain documentation and knowledge base articles across various technologies. 
• →Provide product feedback to engineering and product teams based on recurring customer pain points and feature requests. 
• →Educate customers on best practices and effective use of the platform. 

• 3-5 years of strong experience with Cloud platforms (AWS, GCP, Azure) and well versed in IAM concepts, computing, storage and databases in those platforms.
• 1-2 years of experience in Backup and Disaster Recovery methodologies.
• Working knowledge of Terraform or other Infrastructure-as-Code tools.
• Required to have any Cloud Associate-level certifications (AWS, GCP).
• Strong analytical, troubleshooting, and communication skills.
• Ability to work during US East and EMEA hours.

• Experience working in enterprise support or customer-facing technical roles within cloud or data protection domains with the ability to act as a trusted technical advisor to those customers, aligning platform capabilities with customer business objectives. 
• Experience leading technical discussions, troubleshooting, and post-incident reviews. 
• Exposure in Technical Account Management (TAM) and/or Professional Services responsibilities such as onboarding, implementation guidance, architecture reviews, and best-practice recommendations, such as conducting regular health checks, capacity planning discussions, and proactive risk assessments. 
• Familiarity with automation and scripting to improve operational efficiency and customer outcomes. 

• Collaborate with amazing, driven, and supportive team members.
• Enjoy continuous professional growth through product training, development programs, and clear career pathways.
• Work on high-impact, large-scale cloud data protection systems used by global enterprises.
• Thrive in an inclusive, open culture with opportunities to connect through our Community Guilds.
• If you are passionate about cloud technologies, problem-solving, and delivering world-class customer support, we would love to hear from you!

Ready to #makeyourmark at Commvault? Apply now!