Manager, Customer Trust

We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.  

• Commvault does not conduct interviews by email or text.
• We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Commvault is looking for a Manager, Customer Trust to join our Customer Trust team within the Global Security organization and build a scalable customer trust function. In this role, you will lead customer-facing assurance activities, helping customers understand and trust Commvault's security, cyber resilience, compliance, privacy, and risk management programs. This role sits at the intersection of Security, Compliance, Product, Legal, and Sales.

• →Lead the Customer Trust program and associated operations.
• →Manage customer security, compliance, privacy, and risk inquiries.
• →Own governance and strategy for Commvault's Trust Center.
• →Develop scalable response content, knowledge libraries, and reusable assets.
• →Partner with Sales and Customer Success to support strategic and regulated opportunities.
• →Establish metrics and reporting for customer trust activities.
• →Identify recurring customer concerns and drive improvements across security and compliance programs.
• →Prioritize and coordinate support for high-impact customer engagements.
• →Build and develop a high-performing Customer Trust team.
• →Act as an escalation point for complex customer assurance matters.

• Bachelor's degree in Cybersecurity, Information Security, Business, Information Systems, or related field.
• 7+ years of experience in customer trust, security assurance, compliance, GRC, sales engineering, or related functions.
• Strong understanding of cloud security, compliance, and risk management frameworks.
• Experience supporting enterprise and regulated customers.
• Familiarity with FedRAMP, SOC, ISO, HIPAA, privacy, and cybersecurity frameworks.
• Excellent communication and presentation skills.
• Proven ability to influence across technical and business teams.

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