Sr. Sales Operations Analyst

United StatesRemotesenior

OtherSales Operations Analyst

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Quick Summary

Key Responsibilities

Provides support to the Sales team, with a high attention to detail Researches, analyzes,

Technical Tools

OtherSales Operations Analyst

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

The Senior Sales Operations Analyst is responsible for assisting with projects and analyzing future needs of the Sales department. This role works in partnership with cross-functional teams to develop and improve processes
used within the department that attracts and retains new and existing clients

Responsibilities

~1 min read

→Provides support to the Sales team, with a high attention to detail
→Researches, analyzes, and documents findings
→May coach and review the work of other team members
→Develops and enhances key processes related to the Sales organization
→Facilitates an open dialogue around business needs and expectations, within and outside the Sales
function
→Maintains and administers operations systems (ConnectWise, MCP, Quosal, etc.) and the related
processes and procedures
→Manages issues and supports the Sales team with technical and training assistance in quote creation,
delivery, management, and execution processes
→Manages outstanding sales quotes and proposals to keep sales information accurate and flowing properly
→Reviews sales processes and procedures and offers recommendations for ways to make Sales and Sales
Operations more efficient and streamlined
→Builds out reporting needs for the Sales team
→Identifies trends, deficiencies, and inconsistencies within sales data through data analysis and offers
suggestions on interpreting the data
→Acts as a point of contact for escalated inquiries or issues

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to manage projects and processes independently with limited supervision
Advanced knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per business and partner
requirements
Strong organizational, analytical, and communication skills, both verbal and written
Strong problem-solving skills
Strong ability to interpret data and recommend changes to improve metrics