Payment Processing Assistant (Fixed term)

As a Payment Processing Assistant with Convera based in our Vilnius office, you will be responsible for facilitating the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative duties are managed and resolved in accordance with client’s expectations. This is a fixed term role for 12 months. Working hours 9 am - 5.30 pm.  

You will be responsible for:

• Coordinate payment queries, providing immediate answers were possible and referring to banking partners when necessary. 
• Accurately coordinate inquiries from banking partners and identify received funds in accordance with agreed SLAs. 
• Act as the bridge between our banking partners and internal teams both in writing and verbally as required. 
• Communicate with the correspondent bank network to help resolve payment investigations.  

You should apply if you have: 

• Bachelor’s degree (or final year student).
• A strong attention to detail, as well as a sense of initiative and proactivity. 
• Ability to learn quickly and operate in a high-paced, high volume, dynamic environment, maintain targets and meet tight deadlines. 
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint). 
• Excellent written and verbal communication skills in the English language.

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. 

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.  

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.