Day Support Administrator

About Cornerstone Support Services
Cornerstone Support Services is a mission-driven non-profit dedicated to providing exceptional residential and cutting edge day support services to individuals with intellectual and developmental disabilities. Were looking to shift the paradigm of traditional day support, and are seeking an enterprising leader to accomplish this.  

The Role
As the Day Support Administrator, you will lead the overall transformation, collaboration, and quality oversight of our Day Support program. From coordinating services, to ensuring every participants goals are front and center, you'll play a vital role in shaping experiences that truly matter. You won't just manage a program, you'll transcend the environment where individuals thrive, achieve their goals, and feel valued every day. 

What You'll Do

Lead Program Operations

• Oversee daily operations in a safe, structured, and person-centered environment
• Develop and monitor program schedules, activities, and service delivery plans aligned with participant goals
• Collaborate with the Director and interdisciplinary team for continuity of care
• Maintain compliance with all applicable federal, state, and local regulations
Supervise & Develop Your Team
• Directly supervise DSPs, Program Specialists, and assigned staff
• Conduct regular performance evaluations, coaching sessions, and one-on-ones
• Coordinate staff scheduling to maintain appropriate participant-to-staff ratios
• Lead recruitment, hiring, and onboarding of new team members

Ensure Documentation Quality
• Review and approve all program documentation including PCRs, Part V documents, and ISPs
• Conduct quality control audits on case files, service records, and program notes
• Monitor and address documentation deficiencies with corrective action plans
• Ensure all records comply with HIPAA and organizational privacy policies

Resolve Issues & Manage Complaints
• Act as the primary contact for complaints and concerns from participants, families, and staff
• Investigate incidents, document findings, and implement corrective actions
• Facilitate conflict resolution in a professional and empathetic manner
• Ensure timely and accurate incident reporting to regulatory bodies
Drive Quality Assurance
• Conduct program audits and observations to assess service quality and safety
• Develop and implement quality improvement initiatives based on audit findings
• Stay current with regulatory changes and best practices in the I/DD field

• Other duties as assigned

What We're Looking For

Education
• Bachelor's degree in Human Services, Social Work, Psychology, or related field (preferred)
• Associate's degree + substantial relevant experience will be considered

Experience
• 5+ years in human services, residential, or day support settings serving individuals with I/DD
• 2+ years of supervisory or leadership experience in a comparable setting
• Demonstrated experience with documentation review, quality assurance, and regulatory compliance
• Experience managing complaints, investigations, and corrective action plans

Skills & Knowledge
• Strong knowledge of PCRs, Part V documentation, ISPs, and applicable regulations
• Excellent organizational, problem-solving, and time-management skills
• Strong written and verbal communication skills
• Proficiency in EHR systems and Microsoft Office Suite
• Commitment to person-centered practices, dignity, and individual rights

Additional Requirements
• Valid driver's license and reliable transportation
• Ability to pass criminal background check, child abuse clearance, and FBI fingerprint check
• Current CPR/First Aid certification (or ability to obtain upon hire)
• Must meet all state-mandated and organizational training requirements