Coupa1mo ago

Sr. Partner Success Manager - 11321

TokyoMid-Senior Levelsenior

Customer SuccessPartner Success Manager

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Overview

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.

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Customer SuccessPartner Success Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a Sr. Partner Success Manager at Coupa:

We are seeking an experienced Senior Partner Success Manager to fuel the growth and success of our GTM & Delivery partner ecosystem in Japan. In this strategic role, you will be pivotal in ensuring that our Go-To-Market and Delivery partners are equipped to position, co-sell, and implement Coupa solutions successfully. By driving the success of our partners, you’ll help bring tremendous value to our customers while furthering Coupa’s Partner First philosophy.

As part of the wider Alliances team, you will work closely with Sales, Marketing, Professional Services, Legal, and partner counterparts. Together, we will continue to define and revolutionize the Business Spend Management space.

Lead selection, enablement, and performance of implementation partners, aligning with regional and vertical strategies.

Develop partner business plans to enhance training, delivery capabilities, and pipeline growth.

Build and manage executive relationships to support partners in positioning, co-selling, and delivering Coupa solutions.

Act as the primary liaison between partners and Coupa teams (Sales, Marketing, Services, Product, and Finance).

Drive partner readiness by managing operational processes (MSAs, invoicing) and performance improvement through feedback and scorecards.

5+ years of experience in software implementation, presales, or partner development, ideally in procurement technology.

Proven leadership with excellent communication, relationship-building, and time management skills.

Ability to manage competing priorities in a fast-paced, results-driven environment.

Knowledge of ERP, CRM, or P2P systems; experience with Salesforce is a plus.

Bachelor's degree in business or related field; fluent in Japanese with business-level English proficiency.