Director, Selection Operational Excellence

Coupang is reimagining the shopping experience with the goal of wowing each customer from the moment they open the Coupang app to the moment an order is delivered to their door.

Powered by an end-to-end e-commerce and logistics network and a culture of customer obsession, Coupang has redefined tradeoffs between speed, selection, and price. We provide fast delivery on millions of items, including fresh groceries, delivered within hours nationwide, 365 days a year.

South Korea represents one of the most dynamic and fast-growing e-commerce markets globally, and Coupang continues to lead through innovation and operational excellence.

As Director of Selection Operational Excellence, you will lead the strategy and execution of Coupang’s selection identification and onboarding operations. This role sits at the forefront of the customer experience—defining what products we should sell and ensuring we deliver the most relevant, high-demand, and differentiated selection.

You will own a multi-year roadmap, drive data-backed decision making, and build scalable, tech-enabled processes. This is a highly cross-functional leadership role requiring strong business judgment, deep analytical thinking, and the ability to influence senior stakeholders.

This role directly impacts Coupang’s growth and customer experience by ensuring we offer the most relevant selection at scale. You will shape how we identify opportunities, influence business decisions, and build the future of selection strategy at Coupang.

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

The exact nature of the recruitment process may vary depending on the role and may change due to scheduling or other circumstances.
Interview schedules and results will be communicated via the email address provided at the time of application.

This job posting may close prior to the stated deadline if all positions are filled.

Coupang reserves the right to rescind an offer of employment if a candidate is found to have provided false information during the application process.

Coupang is committed to equal opportunity employment and does not discriminate against applicants based on disability or veteran status.

Job titles and responsibilities may be adjusted based on the candidate’s experience and qualifications. This will be communicated prior to the offer stage.

Your personal information will be collected and managed by Coupang in accordance with the Application Privacy Notice.
For more details, please visit: https://www.coupang.jobs/en/privacy-policy/

This notification is provided in accordance with Article 11 (6) of the Fair Hiring Procedure Act.

Applicants who have applied but were not selected may request the return of submitted hiring documents, except where such documents were submitted via the company website or email, or voluntarily without company request.

If documents are lost due to natural disaster or other circumstances beyond the company’s control, they will be considered returned.

Applicants wishing to request the return of documents must submit the prescribed “Request for Return of Hiring Documents” form (Annex Form No. 3 of the Enforcement Rule of the Fair Hiring Procedure Act) to:
Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul

Upon request, documents will be returned within 14 days via registered mail, with postage costs borne by the applicant.

Submitted documents will be retained for 180 days after the recruitment process concludes and will be destroyed thereafter in accordance with applicable data protection laws.