Director, Client Ops

Own end-to-end delivery for one or more client engagements: scope, cost estimation, risk, and status reporting

Serve as the primary point of coordination across internal teams and any external partners involved in a given engagement, resolving scope and ownership ambiguity as it surfaces

Run recurring governance cadences (status reporting, prioritization, and dependency management) to keep cross-functional work aligned and unblocked

Serve as a trusted, in-office point of contact for clients, building credibility as a strategic partner and not just a delivery lead

Partner with our Business Innovation team to identify and pursue opportunities to deepen and grow client relationships

Lead, mentor, and develop the project managers and producers supporting your engagements

Serve as a point of escalation for project teams; identify and resolve issues, manage risk, and execute mitigation plans

Ensure consistent application of project and program management methodology, controls, and standards across the Client Operations PMO

Communicate clearly and confidently across a wide range of stakeholders, from day-to-day client contacts to senior client and internal leadership

Contribute to new business and pitch initiatives that support a pipeline of future work

Support the growth of the Dallas office, including local hiring, culture, and business development as the team scales

9–12+ years of project/program management experience, ideally within an agency or consulting environment supporting enterprise clients

Proven experience managing large, multi-workstream engagements involving multiple stakeholders or vendor partners

Comfort operating as the “glue” across teams with overlapping scope, and resolving ambiguity without needing every answer handed to you

Strong soft skills: this role is as much about relationship building and executive presence as it is about process rigor

Ability to flex across multiple client engagements and priorities as our portfolio grows

Experience with agile software development methodologies, specifically Scrum

Agency experience is required

Marketing technology / martech platform experience is a plus but not required

Excellent written and verbal communication skills

Ability to manage workload with minimal supervision and prioritize across a demanding, multi-stakeholder environment