Retail Training Intern

At Cozey, our vision is to become the world's leading furniture company. We're building it in the open: everyone here is encouraged to share ideas, push boundaries, take risks, and watch what they imagined actually make it out into the world. We use data to constantly learn, improve, and adapt, and we give you the tools you need to do your best work.

Your mission is to help our retail teams learn faster and sell better by producing the content that gets them there. Over your Winter semester, you'll work directly with our Retail Training Specialist to research, edit, write, and organize the training our Ambassadors rely on every day, from short-form videos to in-store SOPs to full modules on LearnWorlds.

• →Build a strong working knowledge of Cozey's products, sales approach, and in-store procedures so the training you create reflects what actually happens on the floor.
• →Research and curate supporting resources (videos, articles, visuals) for training modules covering sales strategy, product knowledge, materials, and interior design.
• →Edit short-form training videos using TikTok, CapCut, or equivalent tools.
• →Structure and upload validated content into LearnWorlds, keeping modules clean, consistent, and easy to navigate.
• →Write and maintain in-store SOPs that support Ambassador onboarding, and keep our Zendesk documentation current as products and procedures evolve.
• →Test AI tools and new approaches in how we research, produce, and deliver training, and spot opportunities to make it more engaging and easier for retail teams to actually use.

• Bilingualism (English and French), and currently enrolled in communications, marketing, education, or a related field.
• Short-form video editing skills (TikTok, CapCut, or similar), paired with strong research instincts and a good eye for what's worth including.
• Clear, structured writing. You can turn a messy process into an SOP someone can actually follow.
• Highly organized and autonomous, comfortable owning deliverables with minimal supervision and picking up new products, tools, and procedures fast.
• Curious about AI and new technology, and genuinely interested in retail, interior design, or furniture.
• Retail or sales experience, especially in-store, and any exposure to e-learning platforms or content creation are strong assets. No corporate experience required, proactivity and curiosity matter more.