ServiceNow Technical Consultant - HRSD

We are seeking a ServiceNow Consultant – HRSD with strong technical expertise and excellent communication skills to join our growing team. The ideal candidate will have hands-on experience implementing and configuring ServiceNow HR Service Delivery (HRSD) solutions and partnering with business and HR stakeholders to deliver impactful employee experiences.

This role requires a blend of technical consulting, solution design, client engagement, and implementation expertise to help organizations optimize and modernize their HR service delivery processes.

• Build strong relationships with clients, serving as a trusted advisor and subject matter expert on ServiceNow HRSD solutions.
• Understand client business objectives and provide recommendations aligned with industry best practices.
• Drive successful adoption of ServiceNow HRSD capabilities.

• Gather, analyze, and document business and HR requirements.
• Design and implement scalable ServiceNow HRSD solutions that align with client needs.
• Participate in end-to-end implementation projects, including requirements gathering, design, configuration, testing, deployment, and post-go-live support.
• Configure and customize ServiceNow HRSD modules and workflows.

• Configure and support:
• HR Case Management and HR Services
• Employee Center Portal
• Journey Management
• HR Knowledge Management
• Now Assist
• Virtual Agent
• Design employee self-service experiences and HR workflows to improve employee satisfaction and operational efficiency.

• Configure ServiceNow applications using platform best practices.
• Develop and maintain:
• Flow Designer workflows
• Business Rules
• Client Scripts
• UI Policies
• Notifications
• Integrations
• Work on system administration, user management, platform updates, and scripting activities.

• Integrate ServiceNow HRSD with third-party applications and HR systems.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, and other ServiceNow integration technologies.
• Experience integrating with Workday, SAP SuccessFactors, Oracle HCM, or similar HR systems is highly preferred.

• Participate in User Acceptance Testing (UAT), including test planning, scenario creation, execution, and defect resolution.
• Ensure solutions meet business requirements and quality standards.

• Conduct workshops, demonstrations, and knowledge-transfer sessions.
• Educate stakeholders on platform capabilities, best practices, and emerging ServiceNow features.
• Promote user adoption and maximize business value from ServiceNow investments.

• Stay current with ServiceNow releases, HRSD capabilities, and industry trends.
• Proactively identify opportunities for process optimization and platform enhancements.