Junior Order Manager

At CQ fluency, we believe language access is healthcare.

For more than two decades, we’ve partnered with leading healthcare and life sciences organizations to make communication clear, culturally relevant, and compliant. We bring healthcare communications to life.

We combine Cultural Intelligence (CQ) with advanced language technology and AI to enable understanding that drives outcomes — improving member experience, advancing health literacy, and strengthening trust between people and the systems that serve them.

As a minority-owned strategic partner, CQ fluency delivers culturally relevant solutions that meet the highest standards of quality and compliance. Recognized on the Inc. 5000 Fastest-Growing Private Companies list consecutively for over a decade, we continue to redefine what’s possible when innovation, empathy, and excellence intersect.

We are looking for an Junior Order Manager who will assign and coordinate translation project activities among appropriate external resources that vary by project depending on the scope, project type and language combination. Activities also include interfacing with the different client teams, including Account Managers, Quality Managers and Tech team.

• Responsible for processing and coordinating translation standard and complex requests with existing vendors based on the content type, scope and language combination request.
• Managing tasks such as order clarification, order processing, allocation, deadline monitoring, query management, new invoice processing 
• Reviewing clients’ requests and assess needs for additional information, e.g., editable formats, data preparation, compilation of glossaries, previously translated similar documents, list of acronyms, technical terminology, and translation memories  
• Coordination of extensive, multilingual translation projects  
• Follow established processes to ensure adherence to restrictions around sensitive data and information  
• Working according to the established workflows, adopted platform(s) and processes, translation memories, style guides, and glossaries  
• Handle customers’ feedback and complaints/escalations operationally and as first point of contact
• Performing all daily, weekly and monthly administrative tasks as determined by the OM team lead.
• Managing general mailbox, including:
  • Categorizing emails
  • Cleaning up notifications
  • Archiving handled communication appropriately
  • Flagging urgent emails for prompt team action
• Ensure accurate project cost tracking and escalate any deviation

• Minimum one year of experience in translation industry with good proficiency of translation tools
• Basic knowledge on the use of CAT tools and XTM
• Outstanding verbal and written communication skills
• Commitment to professional customer service
• Positive attitude and a true team player with clear sense of accountability
• Strong sense of task prioritization based on urgency and importance
• Able to juggle multiple tasks and work well under pressure in a fast-paced environment
• Energetic self-starter with initiative and creative approach to problem solving
• Strong computer skills including MS Office and Internet applications
• Fluency in English and preferably a second language
• Bachelor’s degree or higher from an accredited institution

At CQ fluency, we lead with understanding — it’s both our mission and our mindset.

We listen deeply, communicate clearly, and act with purpose to create solutions that truly improve lives.

We build trust through transparency, integrity, and respect — earning the confidence of our clients, our partners, and each other. Every commitment we make is one we keep.

And we show resilience in everything we do. We grow through change, meet challenges with curiosity, and transform complexity into opportunity.

At CQ fluency, we don’t just translate language — we translate understanding into action, bridging people, cultures, and healthcare systems so that communication becomes care.

We believe that when people are understood, outcomes improve — for our clients, our members, and our team.