RESTORATION TECHNICIAN (Fort Wayne, IN)

Position Overview

We are seeking a dependable and experienced Restoration Technician to join our team. Under the direction of the Restoration Manager, this position responds to water, fire, mold, and other restoration projects while providing high-quality service to customers. The ideal candidate is detail-oriented, customer-focused, and able to work independently in a fast-paced environment.

Essential Responsibilities

• Respond promptly to restoration projects and emergency service calls
• Perform water mitigation, drying, cleaning, and repair services
• Complete restoration work while following company quality and safety standards
• Operate and maintain restoration and cleaning equipment
• Perform air duct cleaning, carpet cleaning, upholstery cleaning, and window cleaning as needed
• Assess job sites, identify issues, and recommend solutions
• Maintain communication with customers, supervisors, and management
• Prioritize daily assignments and manage workload effectively
• Complete all required job documentation and paperwork accurately
• Participate in after-hours, nights, and weekend emergency service rotation

Required Knowledge, Skills & Abilities

• Strong organization and time management skills
• Excellent communication and customer service skills
• Ability to prioritize multiple tasks and meet deadlines
• Ability to work independently and make sound decisions
• Ability to follow company policies and safety procedures
• Comfortable working on ladders, in confined spaces, and at various job sites
• Ability to perform measurements and basic calculations
• Knowledge of water damage, fire restoration, cleaning products, and drying equipment preferred

Qualifications

• Valid driver’s license required
• Must pass criminal background check
• Minimum 2 years customer service experience
• Minimum 2 years restoration industry experience preferred
• General construction knowledge is a plus
• Certifications preferred:
  • Water Damage Restoration Technician (WRT)
  • Applied Structural Drying Technician (ASD)
  • Applied Microbial Remediation Technician (AMRT)

Physical Requirements

• Ability to walk, stand, bend, kneel, climb, and lift frequently
• Ability to lift up to 50 pounds regularly and up to 100 pounds occasionally
• Comfortable working in changing weather conditions
• Ability to work around cleaning chemicals and restoration materials
• Comfortable working in confined spaces and at heights
• Must be available for extended hours when emergency situations require

Why Join Our Team?

• Competitive pay based on experience
• Full-time Monday-Friday schedule
• Opportunity for overtime through emergency service rotation
• Work with a team dedicated to quality restoration services

Quality Work, Responsive Service, and a Commitment to People.

This is a full time position