Intake Manager

Are you a driven, detail-oriented leader ready to reshape the intake process in a dynamic legal environment?

Do you possess the sales acumen to enhance client conversions while improving case quality?

Can you build and lead a high-performance team that thrives on accountability and collaboration?

Are you committed to creating an empathetic and efficient client experience in personal injury law?

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Joubert Law Firm, APLC has been a trusted institution in Baton Rouge, Louisiana, since 2002. Specializing in personal injury law, the firm is renowned for its compassionate representation and dedication to securing maximum compensation for clients. Joubert Law Firm exemplifies a commitment to justice and client well-being, addressing cases with tailored solutions that fit each individual's unique circumstances.

The firm handles a diverse array of personal injury cases, from automobile accidents to catastrophic injuries, always with the client's needs at the forefront. As a veteran-owned firm, Joubert Law emphasizes integrity, communication, and community involvement, often representing those who serve or have served in the military and law enforcement. Its reputation is cemented by multi-million dollar settlements, reflecting its prowess and dedication to its clients' causes.

The Intake Manager position at Joubert Law Firm exists to lead the firm's client intake process, an integral part of its mission to deliver top-tier compassionate legal services. This role is designed to enhance client interactions and support the firm's goal of maximizing client compensation. As the Intake Manager, you'll have the opportunity to significantly impact the firm's growth and client success by overseeing and optimizing the intake team and processes.

• →Team Leadership: Directly manage and coach the intake team, setting structures and holding the team accountable. You will oversee and support the current intake team while helping expand and develop the department over time in alignment with firm growth.
• →Client Interaction: Personally handle inbound intake calls to ensure high conversion rates and enhance client satisfaction.
• →Process Optimization: Build and refine intake processes to improve efficiency, case quality, and value.
• →Performance Management: Develop and own KPIs to track and enhance team performance, supporting goal achievement.
• →Recruitment and Growth: Lead recruitment efforts to build a high-performing intake team that aligns with firm standards.
• →Reporting Structure: This role reports directly to Amy Joubert.

• Leadership Skills: Proven ability to lead a team with a focus on accountability and results.
• Sales Orientation: Strong sales skills to convert leads into clients and increase case values.
• Detail-Oriented: Exceptional attention to detail and organization in managing client data and processes.
• Communication Expertise: Excellent verbal and written communication skills to handle sensitive stories empathetically.
• Technical Proficiency: Proficient in technology, including AI, Microsoft Office 365 and experience with case management software like Lead Docket and Filevine preferred.

• High Impact Role: Opportunity to build the intake department from the ground up and make a tangible impact.
• Growth Opportunities: Clear pathways for personal and professional growth within a fast-evolving firm.
• Innovative Culture: Join a team that values hard work, innovation, and excellence without complacency.
• Strong Community Reputation: Work with a firm recognized for its community impact and legal accomplishments.