Service Manager - Crown Acura

Crown Auto Group is proud to be a Winnipeg‑based, family‑owned organization built on integrity, teamwork, and strong relationships. Recognized as one of Canada’s Best Managed Companies and an Aon Hewitt Best Employer – Platinum Level, we are committed to creating an exceptional workplace where people can grow, thrive, and build lasting careers.

We are looking for an experienced Service Manager to lead our Service Department at Crown Acura. This role is responsible for developing a high-performing team, delivering an exceptional customer experience, and driving productivity and profitability.

What We Offer

• Industry-leading dental, extended health, and vision coverage
• Long-term disability and life insurance
• Fitness membership discount
• Supportive, team-focused work environment
• Opportunities for career growth and development

Key Responsibilities

• Lead, coach, and develop Service Advisors and Technicians
• Manage daily Service Department operations, workflow, and staffing
• Monitor technician productivity, efficiency, and quality
• Ensure repair orders are completed accurately and on time
• Resolve customer concerns professionally and maintain a high level of customer satisfaction
• Monitor department financial performance, expenses, and key performance indicators
• Drive revenue and profitability while ensuring recommended services provide value to customers
• Work closely with the Parts Department to minimize delays
• Ensure compliance with company policies and health and safety requirements

Qualifications

• 3 to 4 years of experience as a Service Manager or similar automotive leadership role
• Strong knowledge of automotive service and repair operations
• Proven leadership, coaching, and team-building skills
• Excellent customer service and communication skills
• Strong organizational, problem-solving, and decision-making abilities
• Experience with CDK, Reynolds & Reynolds, or similar dealership software
• Ability to perform effectively in a fast-paced environment
• Valid driver’s licence
• Automotive technical training or certification is considered an asset

CROWN AUTO GROUP is an equal opportunity employer! We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.