Senior Manager, Benefits

The Senior Manager, Benefits owns benefits strategy, vendor relationships, and compliance direction for the organization, and provides management oversight of the team members who handle day-to-day benefits administration. The ideal candidate sets strategy and represents Benefits with leadership, while managing and coaching the benefits administrator and a part-time benefits coordinator to keep execution accurate and on track. This is not a hands-on processing role: it's a strategic and managerial one, for someone who can delegate well, build repeatable process, and step in personally only on the complex, escalated, or high-stakes issues.

What You'll Do:

• Build and manage strategic relationships with benefits vendors and internal stakeholders, holding partners accountable to long-term value and service levels.
• Monitor vendor performance and compliance with service level agreements.
• Lead vendor RFPs, selection, and contract negotiation to ensure partners align with organizational goals and budget.
• Coordinate governance activities for the organization's retirement plan oversight body, including scheduling meetings, preparing agendas and materials, and overseeing maintenance of official records and minutes.

• Monitor the regulatory landscape and advise leadership on compliance risk, plan design implications, and mitigation strategies.
• Translate benefits data and process performance into insights and recommendations for senior leadership.

• Manage and coach the benefits administrator and part-time benefits coordinator, setting priorities and reviewing their work for accuracy and compliance.
• Serve as the escalation point for complex eligibility, claims, or vendor issues the admin team can't resolve on their own.
• Build and maintain documentation and process guides so administration doesn't depend on any one person, and onboard the coordinator role smoothly.

• Support automation initiatives using HRIS and benefits platforms to reduce manual work and errors.
• Evaluate and recommend automation tools, workflows, and system enhancements.

• Direct the project management and communication for Open Enrollment, flu shot clinics, regulatory updates, etc., delegating execution to the admin team.
• Recommend and plan targeted Wellness events (flu shot clinics, financial seminars, etc.).
• Ensure the team's support is responsive, accessible, knowledgeable, and empathetic.

What You'll Bring:

• 8+ years of experience in benefits management, spanning both benefits strategy/plan design and hands on program administration

• Previous experience working in benefits or a related field at a mid to large size employer

• Proven ability to develop benefits strategy, including market benchmarking and plan design, to support talent attraction and retention
• Working knowledge of benefits compliance and regulatory requirements, with the ability to advise leadership on risk and mitigation strategies
• Strong understanding of benefits administration systems, file feeds, and integration technologies
• Excellent analytical, problem solving, and project management skills
• Strong communication and stakeholder management skills
• CEBS, CBP, and any SHRM designations are a plus

• Prior experience in benefits brokerage is a plus

• Bachelor’s degree required; Master’s degree preferred

Salary: $125,000 - $135,000

FSLA Status: Exempt

This position is classified as remote but is tied to our New York, NY office located at 120 Broadway. Employment is subject to New York State tax withholding under applicable regulations. 

Macmillan Publishers is the U.S. trade company that is part of the Holtzbrinck Publishing Group, a large family-owned group of media companies headquartered in Stuttgart, Germany. Holtzbrinck Publishing Group's publishing companies include prominent imprints around the world that publish a broad range of award-winning books for children and adults in all categories and formats. 

U.S. publishers include Celadon Books, Farrar, Straus and Giroux, Flatiron Books, Henry Holt & Company, Macmillan Audio, Macmillan Children’s Publishing Group, The St. Martin's Publishing Group, and Tor Publishing Group. In the UK, Australia, India, and South Africa, companies in the Holtzbrinck Publishing Group publish under the Pan Macmillan name. The German publishing company, Holtzbrinck Deutsche Buchverlage, includes among its imprints S. Fischer, Kiepenheuer & Witsch, Rowohlt, and Droemer Knaur. 

Macmillan is proud to be an equal opportunity employer consistently striving to foster a culture where everyone belongs. We welcome applicants of all backgrounds and identities. Qualified applicants are evaluated without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background or any other characteristic protected by federal, state, or local law. We prohibit discrimination of any kind and will provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law.