Cscgeneration 21mo ago

Head of Retail Stores & Operations

Cottonwood HeightsFull Timeexecutive

OperationsManagementRetail

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Quick Summary

Overview

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OperationsManagementRetail

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The Head of Retail Stores & Operations leads Backcountry's retail organization, holding full accountability for store performance, culture, talent, and P&L across all locations. This leader serves as the primary liaison between stores and all corporate functions — championing field needs, driving HQ alignment, and ensuring store teams are equipped to execute at the highest level. They set ambitious goals, drive accountability at every level, and build a high-performing, customer-centric organization that delivers consistent sales growth, profitability, and community connection.

Reports To: Senior Vice President of Stores

Travel: Frequent store visits required, must be based in Utah (Salt Lake City area)

Schedule: Flexible, including nights, weekends, and holidays

Physical: Ability to lift a minimum of 50 lbs.

Strategic Leadership

Set the vision and standards for retail operations, challenging teams to innovate and execute with discipline

Hold field leaders accountable to goals, timelines, and brand standards across all locations

Partner cross-functionally with Merchandising, Pricing, Marketing, Finance, and HR to align store execution with company strategy

Leverage AI tools to enhance operational planning, accelerate decision-making, and drive efficiency across the field organization

Represent and promote Backcountry's brand and values in local communities, fostering authentic connections with outdoor enthusiasts, local organizations, and brand partners to deepen customer loyalty and regional presence

Financial Management

Own retail P&L — budgeting, forecasting, payroll, inventory, and operational efficiency

Drive top-line sales growth and bottom-line profitability with a data-informed approach

Monitor and respond to financial performance across the portfolio with urgency and precision

Apply AI-powered analytics to identify trends, surface risks, and prioritize action across the portfolio

Performance & Customer Experience

Define clear KPIs, equip teams with the right tools, and drive consistent achievement of goals

Champion a customer-obsessed culture that drives loyalty, conversion, and an exceptional in-store experience

Ensure store execution aligns with broader customer service and sales growth initiatives

Use AI-driven insights to anticipate customer needs, optimize the in-store experience, and improve conversion

Talent & Development

Recruit, develop, and retain top talent with a focus on high performance and succession planning

Build innovative training programs that empower managers to lead effective teams and elevate store performance

Champion diversity and inclusion across hiring, development, and team culture

Communication & Culture

Foster open, transparent communication across all levels of the organization

Encourage feedback loops that drive continuous improvement in operations and experience

Model Backcountry's core values through visible, accessible leadership

5+ years of multi-unit retail leadership with direct ownership across budgeting, forecasting, and operational efficiency

Proven track record of driving sales growth and profitability across a multi-unit retail portfolio

Demonstrated ability to lead, develop, and hold remote teams accountable

Clear, concise communicator across all levels of the business

Proficient in Microsoft 365 (Word, Excel, SharePoint, Forms) and POS systems; Google Suite a plus

Comfortable adopting and championing AI tools to improve team productivity and operational outcomes

Ability to build and maintain strong internal and external partnerships

Must be based in Utah (Salt Lake City area)

Listing Details

Posted: March 3, 2026
First seen: March 26, 2026
Last seen: April 20, 2026

Posting Health

Days active: 25
Repost count: 0
Trust Level: 25%
Scored at: April 20, 2026

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Cscgeneration 2

lever

AI-native retail holding company that acquires and modernizes iconic retail brands

Employees

1k+

Founded

2016

Domain

Jobs

External application · ~5 min on Cscgeneration 2's site

Please let Cscgeneration 2 know you found this job on Jobera.

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Head of Retail Stores & Operations

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