College of Arts & Letters, Information Technology - Student Assistant

The College of Arts and Letters IT team at CSUSB is searching for a student employee to assist in providing technical support for the faculty, staff, and students from 9 departments. The student assistant will work directly with the Head IT Consultant to ensure the smooth operation of all printers, computers, and any other electronic devices for the college.

The student assistant will also assist with updating, maintaining, and repairing several computer labs across campus. This includes installing software, replacing mice and keyboards, and cleaning the physical machine for both Mac and Windows.

Work hours will be decided at the beginning of each quarter, depending on the student’s class schedule. A maximum of 20 hours per week may be worked when the class schedule allows it. The student assistant will primarily be working in University Hall, but tasks are frequently given all over campus.

Under direct supervision, duties include but not limited to:
- Taking phone calls and making appointments.
- Assisting Faculty/Staff with their various computer issues in person or remotely
- Resolving printer issues
- Replacing hardware
- Repairing/upgrading machines
- Maintaining Lab / Faculty / Staff computers (desktops / laptops / tablets)
- Resolve security vulnerabilities
- Checking the hostname / IP address
- Updating the operating system/software
- Creating / updating FOG deployment images for various labs to deploy when needed
- Add / update items in our inventory system
- Following and updating documentation procedures
- Excellent interpersonal skills (Verbal and Written)

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

- Major: Computer Science, Systems, Engineering
- Currently enrolled or previously taken CSE3650 and CSE3660 classes are preferred.
Skills, Knowledge, and Experience:
- Ability to comfortably use and troubleshoot both Mac and Windows machines.
- Basic knowledge of systems networking (IP, MAC, Subnet mask)
- Familiarity with printer maintenance (Resolving paper jams, replacing toner cartridges, and paper)

Work status: Part-Time, Temporary, Seasonal

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Reasonable Accommodation
We provide reasonable accommodation to applicants and employees with disabilities. Applicants with questions about access or requiring reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking
CSUSB is a smoke and tobacco-free campus.  See policy https://calstate.policystat.com/policy/6591951/latest/.

Clery Act
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act.

Advertised: Aug 20 2026 Pacific Daylight Time
Applications close: Sep 19 2026 Pacific Daylight Time

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