Emergency Response Coordinator

At the heart of our Company is a dedication to delivering energy that drives progress.  We put people first, work to keep them safe and build trusting relationships. 

• Serve as the first point of contact for natural gas and electric emergency situations, receiving and responding to emergency calls in a professional, timely, and calm manner. Gather critical incident information, assess the nature and urgency of emergencies, and provide callers with appropriate safety instructions.
• Coordinate emergency response activities by notifying internal operational teams, dispatching emergency work requests, communicating incident details to field personnel, and engaging external emergency agencies such as fire, police, and medical services when appropriate.
• Maintain accurate records of emergency calls, response activities, and actions taken. Prepare incident documentation and reports to support operational reviews, regulatory compliance, and continuous improvement efforts.
• Conduct customer follow-up communications as necessary to confirm resolution, provide additional assistance, and ensure a positive customer experience following emergency events.
• Support emergency preparedness initiatives by participating in training, drills, post-incident reviews, and process improvement activities designed to strengthen emergency response capabilities and readiness.
• Provide support during weather-related events, storm restoration efforts, and other system emergencies, including coordinating communications and operational response activities to support business continuity and customer safety. 
• Ensure compliance with applicable regulatory requirements, company policies, safety standards, and emergency response procedures while performing additional operational support duties and special projects as assigned.

• Knowledge of utility operations, including natural gas and electric service fundamentals, emergency response procedures, safety practices, and applicable regulatory requirements
• Strong verbal and written communication skills with the ability to effectively interact with customers, employees, field personnel, emergency responders, and external agencies
• Ability to remain calm, exercise sound judgment, and make timely decisions in high-pressure and emergency situations
• Strong problem-solving, critical thinking, and analytical skills with the ability to assess situations, determine priorities, and coordinate appropriate response actions
• Strong attention to detail and ability to accurately document incidents, maintain records, and prepare reports in compliance with company and regulatory requirements
• Proficiency in Microsoft Office applications and business systems, including SAP or similar dispatching and operational platforms
• Ability to manage multiple priorities, work independently and collaboratively, adapt to changing conditions, and support evenings, weekends, holidays, and storm or emergency response
• Assignments as required

• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!