Sales Operations Analyst

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 120+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

We are looking for a driven and commercially minded Sales Operations Analyst who will support the sales organization with data-driven insights, pipeline management, and commercial analytics. This role plays a key part in improving CRM accuracy, sales performance measurement, and target setting within a logistics environment.

The ideal candidate combines strong analytical skills with commercial acumen, understands the end-to-end sales process, and can translate data into actionable business recommendations.

·       Support the sales organization with analysis of pipeline performance, sales activities, and commercial results

·       Manage and analyze the sales pipeline, ensuring data accuracy and consistency in CRM (Salesforce)

·       Drive CRM data quality, ownership, and discipline across the sales teams

·       Build, monitor, and report on sales KPIs and performance indicators

·       Support opportunity creation, tracking, and conversion analysis

·       Measure sales activities and effectiveness (calls, meetings, win rates, conversion, deal velocity)

·       Prepare sales targets, forecasts, and performance reports for management

·       Deliver data analytics and dashboards using Excel and Power BI

·       Provide insights that support commercial decision-making and improve sales accuracy

·       Participate in improving and standardizing sales and commercial processes

·       Act as a business partner to Sales, Commercial, and Management teams

·       The work is office based.

·       The dress code is smart, but business-casual is acceptable in the office.

·       The working environment can be stressful, as much of the work is aimed at meeting tight delivery deadlines, although you will be supported by the team.

·       Strong commercial acumen and understanding of sales-driven organizations

·       Proven experience working with sales processes and pipeline management

·       Experience in CRM systems, preferably Salesforce

·       Preferably experience working with mid to large commercial organizations across different countries

·       Advanced Excel skills (must-have)

·       Experience building reports, analyses, and dashboards (Power BI is a strong plus)

·       Ability to build, analyze, and monitor KPIs

·       Understanding of opportunity lifecycle and sales activity measurement

·       Strong analytical mindset with attention to detail and accuracy

·       Very good English (spoken and written)

·       Self-starter with high level of ownership and initiative

·       Able to work independently and proactively

·       Strong communication skills and ability to work with stakeholders at different levels

·       Extraverted and proactive, comfortable interacting with sales teams

·       Results-oriented and business-focused mindset

·       Comfortable working in a fast-paced, commercial environment