Senior Manager, Asset Protection Field Strategy & Support

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

CVS Health is seeking a strategic and collaborative leader to serve as Senior Manager, Field Strategy & Support within Asset Protection. This role leads a team focused on enabling the field Asset Protection organization with the tools, programs, insights, and cross-functional partnerships needed to identify opportunities, design solutions, strengthen execution, and drive results across the business.

This role serves as the bridge between CSC teams and the Asset Protection field team, translating tools and solutions into practical, field-ready support that drives adoption, execution, and measurable shrink reduction.  The role also plays a critical part in identifying shrink trends, shaping mitigation strategies among front store and pharmacy, and partnering across functions to reduce risk while supporting operational priorities. 

Success in this role requires enterprise thinking, cross-functional influence, strong program leadership, and the ability to translate field needs and business trends into scalable solutions that improve effectiveness and efficiency, as well as impact.

• →Lead the Field Strategy and Support team in delivering tools, resources, and support that enable the field Asset Protection team to operate effectively and efficiently
• →Own the myAP Health Program, including platform oversight, feedback collection, program enhancements, innovation, engagement strategy, and success measurement
• →Manage the Asset Protection Store Visit Tool, the primary field-facing tool for the AP organization, and drive its continued evolution by integrating resources and solutions from across teams to create a more streamlined and effective experience for field users
• →Monitor shrink trends and identify strategies and tactics to mitigate loss across front store and pharmacy
• →Define the strategic approach that guides how District Asset Protection Leaders prioritize their time, focus support on the highest-need stores, and drive the greatest field impact
• →Drive the Operational Excellence program, establishing the measures that identify operational risk and inform store-level recognition and accountability
• →Lead the Priority Store Program, identifying where the greatest risk and opportunity exist, and providing District AP Leaders with a structured approach to support stores, strengthen execution, and improve outcomes
• →Define and track program success metrics, business impact, and field execution outcomes
• →Partner with field operations, store operations, pharmacy operations, and supply chain to understand upcoming initiatives, identify potential risk, and drive integration opportunities
• →Collaborate closely with internal Asset Protection teams, including AP Analytics, AP Applications, and AP Investigations, to design and support solutions for the field AP organization
• →Translate business needs and field insights into scalable programs, actionable tools, and continuous improvement opportunities
• →Drive follow-through and accountability around field execution, impact measurement, and program adoption
• →Shape the communication strategy that connects priorities across the Asset Protection organization, ensuring consistent department-wide messaging and enabling cross-functional alignment in support of business objectives and field execution

• 5+ years of experience in Asset Protection, operations, program management, or a related field
• Experience leading cross-functional programs or strategic initiatives in a complex, matrixed environment
• Strong ability to analyze business trends, identify risk, and translate findings into practical, scalable action
• Experience building partnerships across multiple business functions to influence outcomes and drive alignment
• Strong communication, stakeholder management, and execution skills
• Experience leading teams and developing talent

• Experience supporting field-based operations at scale
• Knowledge of shrink trends, asset protection strategy, and operational risk mitigation
• Experience with program design, adoption, and impact measurement

• Strategic leadership
• Data-informed decision-making
• Cross-functional collaboration
• Program ownership and innovation
• Operational execution
• Risk identification and mitigation
• Stakeholder influence
• Team leadership and development

The typical pay range for this role is: