People Services Advisor - Spanish Bilingual (Night shift)

Philippines·Taguigmid

OtherBilingual

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Job Title

People Services Advisor - Spanish Bilingual (Night shift)

This individual will serve as the frontline point of contact for employee inquiries across a wide range of functions, including but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement, and Accounts Payable. They will be responsible for coordinating and supporting the full employee lifecycle, ensuring adherence to standard company processes and the effective use of various systems and platforms. While primarily prioritizing and responding to inquiries received in Spanish, this individual will also provide support to the English-speaking employee population as needed.

Job Description

About the Role

~1 min read

Provide Tier 1 HR Shared Services support to employees and managers across North America.
Respond to inquiries related to the employee lifecycle, including onboarding, benefits, payroll, compensation, employee relations, HR systems, and other HR-related processes.
Deliver exceptional customer service through phone, chat, and HR case management platforms.
Resolve employee inquiries accurately and efficiently in accordance with established policies, procedures, and SLAs.
Collaborate with internal teams and stakeholders to ensure timely issue resolution and a positive employee experience.
Maintain accurate documentation and records across HR systems and tools.

Bachelor's degree, and with 2-3 years of Human Resources experience supporting a North America employee population within a large and complex organization.
Minimum B2-level Spanish proficiency (written and verbal).
Experience with ServiceNow and Workday preferred
Strong customer service, communication, and problem-solving skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Amenable to working night shifts and during Philippine holidays.

What We Offer

~1 min read

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

✓Being part of a growing global company;

✓Career development and a promote from within culture;

✓An organisation committed to Diversity and Inclusion

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.