Manager Business Analysis (WFM)

Netherlands·Amsterdammid

OtherBusiness Analysis

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Quick Summary

Overview

Introduction Are you a strategic thinker with a passion for data, analytics, and workforce optimisation? Do you excel at translating complex data into actionable insights that drive business performance? At Cygnific, we are looking for a Manager Business Analysis.

Key Responsibilities

As Manager Business Analysis, you are responsible for developing and executing our long-term workforce strategy. Reporting to the Manager WFM & Business Analysis, you will collaborate with key stakeholders to translate strategic objectives into…

Technical Tools

data-analysisforecastingstakeholder-managementstrategic-planning

Are you a strategic thinker with a passion for data, analytics, and workforce optimisation? Do you excel at translating complex data into actionable insights that drive business performance?

At Cygnific, we are looking for a Manager Business Analysis. In this role, you will play a key role in shaping our global long-term workforce management (WFM) strategy and strengthening data-driven decision-making across the entire organisation.

You lead the Business Analysis team, ensuring that Operations, Finance, and HR are supported by high-quality, data-driven insights. By developing robust capacity models and performance metrics, you help Cygnific deliver maximum value to our international clients.

Responsibilities

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Requirements

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To be successful in this role, you combine strong analytical skills with the ability to influence at a strategic level.

What We Offer

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What We Offer

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Cygnific is a proud subsidiary of KLM. With an international team of colleagues from over 30 countries, we provide 24/7 customer contact in more than 10 languages via phone, email, social media, and chat. We operate from the Netherlands, Curaçao, and the Philippines.

Our mission? To make every interaction unforgettable. We believe in teamwork, having fun, and helping each other grow. Diversity isn’t a trend for us, it’s who we are.

Apply now via the apply button.

If you have any questions, feel free to reach out to Kelvin Silvius (Corporate Recruiter) kelvin.silvius@cygnific.com.