Organisational Change Support Officer

• →Support the development and maintenance of change management plans and artefacts.
• →Assist in conducting change impact assessments across business areas and stakeholder groups.
• →Maintain registers (e.g. change impacts, risks, issues, stakeholders) and tracks progress.
• →Contribute to readiness activities and deployment planning.

• Assist in identifying and mapping stakeholders across DVA, service providers, and the veteran community.
• Support delivery of stakeholder engagement activities, including workshops, forums, and consultations.
• Liaise with stakeholders to gather feedback and support relationship management.
• Ensure stakeholder information is accurately captured and reflected in planning.

• Draft and coordinate communication materials for internal and external audiences, including:
• • Staff updates, newsletters, and intranet content
  • Stakeholder communications and fact sheets
  • Veteran-facing materials explaining changes to services
• Ensure communications are clear, consistent, and aligned with DVA messaging.
• Support communication scheduling and distribution across channels.
• Monitor feedback and contribute to continuous improvement.

• Assist in training needs analysis and coordination of training activities.
• Support development of training materials such as guides, presentations, and eLearning content.
• Coordinate training logistics, scheduling, and attendance tracking.
• Collect and analyse training feedback to inform improvements.

• Prepare reports, briefings, and updates for the Change Manager and program leadership.
• Maintain documentation and records in line with DVA governance requirements.
• Support program reporting cycles, including status update coordination, and secretariat services for Working Group and Delivery Committee fora.
• Contribute to a collaborative team environment and support continuous improvement initiatives.

Please provide an updated CV (a maximum of 3-5 pages) to reflect your suitability to the role based on the job description. You will also need to complete a response to the Essential and Desirable criteria above in a summary no more than 5000 characters in total.