Professional Services Associate

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

As a Professional Services Associate, you will be an integral part of a new and dynamic team at DailyPay, a hybrid role encompassing expertise from all Professional Services teams. Your primary responsibilities will include quality assurance for client launches and changes, onboarding of new populations for existing clients, and launching xSME clients through streamlined integration processes. Additionally, you will contribute to various ad hoc client projects and conduct thorough reviews to optimize client and user experience.

We are actively seeking an individual who is analytical, highly collaborative, and possesses an inherent sense of curiosity, coupled with an exceptional eye for detail. In this role, you will work cross-functionally with a diverse group of internal stakeholders, including Implementation Managers, Technical Engagement Analysts, and Implementations Control Analysts, among others. This position also offers a unique opportunity to progressively deepen your expertise in data analysis, client review methodologies, and technical integrations, making it an excellent career step for someone eager to learn, grow, and expand their professional horizons within a fast-paced and innovative environment.

Shift Pattern: Monday to Friday 10:30AM - 6:30PM

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

• Launch xSME clients in streamlined implementations processes

• Closely monitor and escalate errors for new client launches and existing clients’ changes

• Develop expertise in our product, configuration, and backend processes

• Assist in identifying process gaps, potential for automation, and improvements to existing data queries

• Support existing client integration changes involving location and pay code additions

• Support data collection and organization for client reviews

• Leverage data analytics and QA insights to examine individual client issues and systemic problems

• Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment

• Strong analytical ability to review data and set ups to identify and escalate issues

• Excellent project management skills and a high level of attention to detail

• Capacity to prioritize and handle multiple projects simultaneously

• Ability to communicate effectively with cross functional teams