Service Desk Technician I

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OtherService Desk Technician

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Quick Summary

Overview

Service Desk Technician I Employment Type: Full-Time FLSA Status: Non-Exempt Department: MSP Work Location: Remote – U.S.

Technical Tools

OtherService Desk Technician

Employment Type: Full-Time
FLSA Status: Non-Exempt
Department: MSP
Work Location: Remote – U.S.; ability to travel to client sites and work nights and weekends as needed

Responsibilities

~1 min read

→Respond to incoming Service Desk calls and emails.
→Create service tickets and gather essential client information, including company and user details, issue descriptions, and the number of affected users.
→Resolve basic account and access issues, including password resets, Microsoft 365 license changes, and local or domain user updates.
→Troubleshoot operating system, Microsoft 365, network connectivity, mapped drive, and printer issues.
→Install approved client-side software and configure email on mobile devices.
→Add, update, and maintain client service information in runbooks as needed.
→Perform other duties as assigned.

Requirements

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High school diploma or GED equivalent.
One to three years of experience in a Service Desk or IT support role.
Fundamental knowledge of networking concepts.
Strong problem-solving and troubleshooting skills.
Basic knowledge of Windows Server environments.
Excellent verbal and written communication skills.
Strong attention to detail, organization, note-taking, and the ability to capture technical information accurately.
Ability to manage multiple priorities and demonstrate effective time-management skills.
Ability to work proactively and collaboratively as part of a team.
Ability to learn new systems and processes quickly.

We partner with physician practices, senior care organizations, specialty providers, and healthcare groups across the country to deliver innovative solutions including managed IT services, cybersecurity, cloud technologies, revenue cycle solutions, EHR consulting, and strategic business services.
At DAS Health, you'll join a collaborative, mission-driven team dedicated to helping healthcare organizations succeed through technology, expertise, and exceptional service.

What We Offer

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✓Remote and flexible work opportunities, when applicable

✓Medical, Dental, and Vision Insurance

✓401(k) with Company Match

✓Company-Paid Life Insurance

✓Company-Paid Disability Insurance

✓Employee Assistance Program (EAP)

✓Professional Development Opportunities

✓Career Growth Opportunities

✓Collaborative and supportive team culture

✓Opportunity to make a meaningful impact in healthcare

DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by federal, state, or local laws.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruitment@dashealth.com.

Nothing in this job posting or description guarantees employment for any specific period or under any specific terms. Employment with DAS Health is "at-will."