Customer Success Associate

Canada·Torontomid

OtherCustomer Success Associate

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Quick Summary

Overview

Let’s be honest — most job posts sound the same. “We’re a fast-paced dynamic organization seeking a motivated self-starter…” Yeah. Not this one. At DataDocks,

Technical Tools

OtherCustomer Success Associate

Let’s be honest — most job posts sound the same.

“We’re a fast-paced dynamic organization seeking a motivated self-starter…”

Yeah. Not this one.

At DataDocks, we’re building software for the logistics industry and we’re looking for someone who’s equal parts:

people person
problem solver
organized human
curious product thinker

This role sits right in the middle of Customer Success and Product.

Meaning? One minute you might be onboarding a new customer, the next you’re testing a feature, spotting a weird workflow issue, or helping shape how the product evolves based on real customer feedback.

If you’ve ever thought:

“I like working with customers, but I also want to be involved in building and improving the product…”

…then this role was probably made for you.

DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments.

Translation: we make chaotic operations less chaotic.

We’ve been around since 2013, work with globally recognized brands like HelloFresh and Pepsi, and we’re continuing to grow with a small but mighty team.

We’re not a giant corporate machine.
There are no 14-person approval meetings.
No layers of managers.
No “circle back next quarter” energy.

Good ideas move quickly here — no matter who they come from.

Responsibilities

~1 min read

This isn’t one of those jobs where every day is identical.

You’ll be involved in things like:

→Onboarding and training customers
→Helping accounts get the most value from DataDocks
→Helping customers discover more value and adoption opportunities
→Troubleshooting issues and solving problems
→Testing new features before they go live
→Gathering customer feedback and identifying trends
→Working closely with the team on product improvements
→Becoming the internal “voice of the customer”

Basically: you’ll help customers succeed and help us build a better product because of what you learn from them.

You genuinely like helping people
You notice details other people miss
You ask “why?” a lot
You enjoy figuring things out independently
You’re comfortable jumping between conversations, testing, problem-solving, and ideas
You want to work somewhere where your opinions actually matter
You’d rather be part of a growing team than a giant corporation

You don’t need 5+ years of experience. We care more about curiosity, communication, ownership, and willingness to learn.