Hud — Customer Operations Lead

• →Must-have: customer/business ops, consulting, or similar background; sound judgment in customer-facing situations (help / push back / escalate); comfortable juggling many small-but-important threads; strong attention to detail and follow-through; has used AI tools to improve their own productivity.
• →Nice-to-have: early-stage startup experience / works independently in fast-paced settings; experience with technical customers; familiarity with RL (environments, evals, benchmarks); thrives in unstructured problem spaces; ~1.5–2 years consulting followed by ~1 year at a startup (a strong entry-into-GTM path).

Tech stack: N/A — ops/GTM role; heavy daily use of AI tools (ChatGPT, Claude Code, Cursor, etc.).

• Customer / business ops or consulting background
• Sound judgement in customer-facing situations
• Juggles many threads, high follow-through
• Uses AI tools in daily work
• On-site SF Bay Area or Singapore

• Sharp generalist with strong judgement about when to help, push back, or escalate
• Warm, patient communicator who can educate non-technical vendors without condescension
• Naturally juggles many small threads and follows through on all of them
• Already uses AI tools to work faster, and proactively turns recurring issues into process or automation improvements
• Consulting-plus-startup background looking to break into GTM, and can clearly explain what HUD does

• Reads as a traditional call-center / pure customer-service profile
• Needs heavy structure and explicit instructions; cannot operate as a generalist
• Wants a closing/quota GTM role, or expects to be a technical GTM engineer
• Cannot articulate what HUD does or shows no real interest in the space
• Unable to be on-site in the SF Bay Area or Singapore

• Salary — $120,000–$150,000
• Equity — Competitive equity
• Experience — 0–5 years
• On-site policy — On-site; SF Bay Area or Singapore
• Visa sponsorship — None available. Candidates must already hold work authorization for the US (or Singapore). Not a candidate penalty, but requires a work-authorization question in outreach / on the call.
• Employment type — Full-time
• Location — San Francisco, CA (Singapore also acceptable per Requirements)

(Contrario "Required Candidate Q&A" — asked on the Contrario submission form; the substantive ones inform the call and the Additional Notes.)

1. LinkedIn Profile
2. GitHub URL
3. Publications (e.g. Google Scholar) URL
4. Website
5. Why are you interested in working at Hud? (can be short)
6. What is the most difficult thing you've worked on, or done? Why?
7. Location
8. Are you open to relocation for this role?
9. Do you require visa sponsorship to take this role?
10. When is the earliest you would want to start working with us?
11. Do you have any deadlines or timeline considerations we should be aware of?
12. Additional Information

Stage 1 — Application Review — Contrario submission reviewed / approved. Stage 2 — First Round: Initial Screen — Initial screening conversation. Stage 3 — Second Round: Take-Home — Take-home exercise. Stage 4 — Third Round: Work Trial — Work trial. Stage 5 — Offer Extended Stage 6 — Candidate Hired — Candidate accepts and starts.