Area Manager - Retail

DCK is one of the world's leading fashion jewellery companies, working with many well-known retailers and high street fashion brands. Some of our hosts include River Island, M&S, Matalan, Tesco and many more!

We are currently recruiting for a Area Manager on a permanent, full time basis to cover the following locations -

Doncaster, Pudsey, Leeds City Centre, Ellesmere Port, Handforth Dean, Manchester Trafford Centre, Manchester, Liverpool, Warrington, Sheffield Meadowhall, Preston, Bangor NW

This is a Monday - Friday role working 7 hours per day. You will be required to travel around to numerous different stores within your area so please ensure you have access to your own vehicle and have a full driving licence.

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  To drive sales through consistently high visual merchandising & operational standards

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  To develop & maintain a highly capable team – providing induction, coaching & support to ensure the Team Leaders are set up to succeed.

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  To act as first line support to the Operations Team to support & deliver process efficiencies & business improvement opportunities.

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  To directly line manage a group of Team Leaders, coaching them to achieve process efficiency & high-quality standards in the field

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  Monitors instore standards, sharing best practice amongst the TLs raising the bar on area performance.

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  Manages escalated host concerns around quality & standards, resolving these within agreed parameters.

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  Proactively identifies TL performance improvement opportunities - providing coaching & escalating as required. 

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  Holds responsibility for induction - ensures all new TLs receive a warm welcome into the business & are supported throughout their probation period. Provides meaningful feedback & targets for improvement where required.

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  Embeds an effective buddy system meaning that any new TL starters or a period of TL absence is not reflected in adverse zone performance or poor feedback from hosts.

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  Recognises & celebrates great performance.

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  Works with other Area Managers & under the direction of Central Support Teams to identify trends in learning & development gaps & escalates where necessary.

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  Suggests opportunities to drive improvement & efficiency & is actively involved in any improvement work or project.

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  Supports the BOMS with delivering field coms, launches and initiatives and obtaining meaningful feedback.

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  Works as first line support with the Operations team to embed new ways of working, identifying areas for process & quality improvements & shaping action plans.

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  Works under the direction of the Operations Manager to shape & deliver communication & training.