Field Enablement Manager

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Decagon’s GTM Productivity team is focused on building a world-class revenue engine. We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.

Decagon is looking for a GTM Enablement Manager — a founding member of our GTM Productivity team — to help build and scale the programs that power our revenue engine. You’ll operate at the center of how we ramp talent, drive field productivity, and scale GTM execution — designing and operationalizing high-impact programs in close partnership with stakeholders across the business. This is a highly visible, high-ownership role with direct impact on how Decagon grows.

• 5+ years of experience in GTM enablement, training, or revenue-focused roles, with a strong understanding of enablement best practices and modern SaaS sales motions

• Proven ability to build and operate in fast-moving, ambiguous environments, with a high degree of ownership and accountability

• Strong program and project management skills, with a scrappy, execution-oriented mindset and ability to deliver high-quality work

• Strong cross-functional collaboration skills and learning agility across product, technology, and sales

• Experience applying or navigating AI in GTM, sales, or enablement contexts

• Background building or scaling world-class training programs

• Experience in a high-growth SaaS or startup environment