Head of Loyalty and Strategic Planning

Paris - Main Officefull-timeexecutive

OtherHead

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Quick Summary

Overview

Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

Key Responsibilities

As a Senior Manager and key member of the French Marketing leadership team, you will oversee our loyalty program, strategic marketing program and CRM marketing channel for France.

Requirements Summary

Minimum of 7-10 years of marketing experience, ideally in tech or digital-first businesses. Prior experience with loyalty programs or subscription-based businesses is a strong plus.

Technical Tools

project-managementroadmap-planningstrategic-planning

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

As a Senior Manager and key member of the French Marketing leadership team, you will oversee our loyalty program, strategic marketing program and CRM marketing channel for France. This role reports to the Marketing Director France, and leads a team of 9 people.

Responsibilities

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Minimum of 7-10 years of marketing experience, ideally in tech or digital-first businesses. Prior experience with loyalty programs or subscription-based businesses is a strong plus.
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Strong analytical skills and strategic thinking
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Strong relationship management and influencing skills and an ability to operate across levels in a matrix environment
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Project management expertise and an ability to seamlessly handle competing demands and prioritize effectively
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Excellent written and oral communication skills, in both French and English
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Growth mindset, bias towards collaboration and strong problem-solving skills
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Highly proactive, with an ability to set strategy and operate independently
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Previous consulting experience is a plus
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Team management experience is required

What We Offer

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At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, hybrid remote work, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. Deliveroo France was scored 98/100 on the Gender Equality Index 2024, demonstrating our commitment to diversity and equal opportunities. All you need is a passion for food and a desire to be part of one of the fastest growing companies in an exciting space.